Open floor map from an incident or alert

---
title: Open floor map from an incident or alert
description: Open datacenter floor map from an incident or alert in Service Operations Workspace for Telecommunications Network Inventory. You can view the affected hardware details in the floor map.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/open-floor-map-incident-alert.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Floor map, Network visualization view, Use, Telecommunications Network Inventory]
---

# Open floor map from an incident or alert

Open datacenter floor map from an incident or alert in Service Operations Workspace for Telecommunications Network Inventory. You can view the affected hardware details in the floor map.

## Before you begin

Role required: sn\_ni\_core.dc\_ops\_agent

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the list icon \(\[Omitted image "ni-workspace-list-icon.png"\] Alt text: List icon.\), and then go to **Incidents** > **All**.

    To open an alert, go to **Alerts** > **All**

3.  Open the incident or alert record from which you want to view the floor map.

4.  Select **View impact**.


## Result

The floor map opens and the affected hardware is highlighted. If the issue is related to a rack or cabinet, then the Rack view also opens in the floor map.

**Parent Topic:**[Floor map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/using-floor-map.md)