Remote Hands Request form

reference australia Updated Nov 6, 2026 1 min read remote-hands-request-form.md

Describes the field information in the Remote Hands Request form.

Field	Description
Account	Customer account for which the Remote Hands request is being raised.
Category	Type of Remote Hands service being requested. Available options include: - Power Usage Enquiry: Allows users to request power usage details for a specific device Equipment Installation: Allows users to request the installation of devices at a specified location. Equipment Restart: Allows users to request a device restart Other Remote Hands: If a user’s request does not fall under the listed categories, they can select Other Remote Hands and describe the requested service in the Additional Information field.
Contact	Contact assigned under the account
Install Base Item	Configuration item (CI) or device on which the action is to be performed.
Summary	Brief description of the request.
Additional Information	Detailed instructions or context related to the request.
Add attachments	Supporting documents, images, or reference files relevant to the request.

**Parent Topic:**[Telecommunications Network Inventory reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/telecommunications-network-inventory-reference.md)

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---
title: Remote Hands Request form
description: Describes the field information in the Remote Hands Request form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/remote-hands-request-form.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Reference, Telecommunications Network Inventory]
---

# Remote Hands Request form

Describes the field information in the Remote Hands Request form.

<table id="table_htp_wkd_wrb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Account

</td><td>

Customer account for which the Remote Hands request is being raised.

</td></tr><tr><td>

Category

</td><td>

Type of Remote Hands service being requested. Available options include: -   **Power Usage Enquiry**: Allows users to request power usage details for a specific device
-   **Equipment Installation**: Allows users to request the installation of devices at a specified location.
-   **Equipment Restart**: Allows users to request a device restart
-   **Other Remote Hands**: If a user’s request does not fall under the listed categories, they can select Other Remote Hands and describe the requested service in the **Additional Information** field.

</td></tr><tr><td>

Contact

</td><td>

Contact assigned under the account

</td></tr><tr><td>

Install Base Item

</td><td>

Configuration item \(CI\) or device on which the action is to be performed.

</td></tr><tr><td>

Summary

</td><td>

Brief description of the request.

</td></tr><tr><td>

Additional Information

</td><td>

Detailed instructions or context related to the request.

</td></tr><tr><td>

Add attachments

</td><td>

Supporting documents, images, or reference files relevant to the request.

</td></tr></tbody>
</table>**Parent Topic:**[Telecommunications Network Inventory reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/telecommunications-network-inventory-reference.md)