Service Operations Workspace for Telecommunications Network Inventory

concept australia Updated Sep 10, 2026 1 min read service-operations-workspace-network-inventory.md

ServiceNow® Service Operations Workspace is a configurable workspace that provides a converged experience for Telecommunications Network Inventory (TNI) workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace.

Service Operations Workspace for TNI overview

The Service Operations Workspace for TNI a converged experience for agents to view both incident/alert details and Network Inventory entities within a single Workspace. You can monitor the alert and incident for your network site or datacenter and analyze and resolve them, all from a single interface. It helps the agent to identify issues, manage network inventory assets, and promote service continuity across telecom networks.

Benefits

Enhance operational efficiency

Empower operations agents with real-time visibility into datacenter incidents and alerts, enabling faster response and efficient resolution.
Unify experience for TNI workflows

Consolidate various TNI workflows into a single, intuitive interface, enabling seamless inventory management across different areas of network infrastructure.
Customize configurability

Enable organizations to tailor the workspace to specific requirements and preferences, optimizing productivity by displaying relevant data and tools for each workflow.

User roles

Role title [Name]	Descriptions
DC Ops Agent [sn_ni_core.dc_ops_agent]	Oversees datacenter floor operations, using the floor map to manage incidents and alerts, resolve problems, and handle change requests.
DC Ops Viewer [sn_ni_core.dc_ops_viewer]	Read-only access to the Network Inventory workspace and its components.

Related topics

Assign user roles

Exploring Telecommunications Network Inventory

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---
title: Service Operations Workspace for Telecommunications Network Inventory
description: ServiceNow Service Operations Workspace is a configurable workspace that provides a converged experience for Telecommunications Network Inventory \(TNI\) workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/service-operations-workspace-network-inventory.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Telecommunications Network Inventory]
---

# Service Operations Workspace for Telecommunications Network Inventory

ServiceNow® Service Operations Workspace is a configurable workspace that provides a converged experience for Telecommunications Network Inventory \(TNI\) workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace.

## Service Operations Workspace for TNI overview

The Service Operations Workspace for TNI a converged experience for agents to view both incident/alert details and Network Inventory entities within a single Workspace. You can monitor the alert and incident for your network site or datacenter and analyze and resolve them, all from a single interface. It helps the agent to identify issues, manage network inventory assets, and promote service continuity across telecom networks.

## Benefits

-   **Enhance operational efficiency**

    Empower operations agents with real-time visibility into datacenter incidents and alerts, enabling faster response and efficient resolution.

-   **Unify experience for TNI workflows**

    Consolidate various TNI workflows into a single, intuitive interface, enabling seamless inventory management across different areas of network infrastructure.

-   **Customize configurability**

    Enable organizations to tailor the workspace to specific requirements and preferences, optimizing productivity by displaying relevant data and tools for each workflow.


## User roles

|Role title \[Name\]|Descriptions|
|-------------------|------------|
|DC Ops Agent \[sn\_ni\_core.dc\_ops\_agent\]|Oversees datacenter floor operations, using the floor map to manage incidents and alerts, resolve problems, and handle change requests.|
|DC Ops Viewer \[sn\_ni\_core.dc\_ops\_viewer\]|Read-only access to the Network Inventory workspace and its components.|

**Related topics**  


[Assign user roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/telecom-inventory-roles.md)

[Exploring Telecommunications Network Inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/exploring-telecommunicatons-network-inventory.md)