ServiceNow Otto in Remote Hands Request Management application

---
title: ServiceNow Otto in Remote Hands Request Management application
description: Remote Hands Request Summarization is an ServiceNow Otto capability that provides a contextual overview of a Remote Hands case
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/servicenow-otto-in-remote-hands-request-management-application.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Explore, Telecommunications Network Inventory]
---

# ServiceNow Otto in Remote Hands Request Management application

Remote Hands Request Summarization is an ServiceNow Otto capability that provides a contextual overview of a Remote Hands case

## ServiceNow Otto in Remote Hands Request management application

Remote Hands Request Summarization is an ServiceNow Otto capability that provides a contextual overview of a Remote Hands case. It combines current case data with insights from similar historical cases. Users with the Remote Hands Agent role can generate a summarized view of a Remote Hands case. Select the **Summarize** option from either the Remote Hands Case table or the CSM/FSM Configurable Workspace.

\[Omitted image "remote-hands-summary.png"\] Alt text: Image displays the example for Remote hands case summary

The comprehensive summary includes the following sections:

-   Case Overview: The Case Overview section displays the key metadata retrieved from the Remote Hands Case table, including Case Category, Priority, Channel, and State.
-   Case Details: The Case Details section displays the Short Description and Description fields from the Remote Hands case record, providing detailed context about the current request
-   Related Case Summary: The Related Case Summary section is generated based on similar cases existing in the Remote Hands Case table.
-   Case Reference: The Case Reference lists up to five similar cases found by the system
-   Case Issue: The Case Issue displays the Short Description of the related case
-   Case Resolution: The Case Resolution displays the Resolution Notes recorded in the related case

\[Omitted image "remote-hands-summary-details.png"\] Alt text: Image displays the components in the Remote Hands Summary