Change request related tabs

reference australia Updated Sep 10, 2026 2 min read tni-change-request-related-tabs.md
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The related tabs in the Change Request form display related records that dynamically change based on the context of the change request.

Tab

Description

Affected CIs

List of configuration items (CI). These items (from the CMDB) are affected by the change request. You can associate multiple, affected CIs with a change.

Note:

  • The Affected CIs tab of the Change Request form lists all CIs that are created through the change tasks of that change request. This tab also lists all the affected CIs of the change tasks.
  • If a CI in the affected CIs list of a change task is manually (or through an API) changed to another CI, the corresponding change request is also updated. The affected CI list reflects this change.
  • If a CI in the affected CI list of a change task is manually (or through an API) deleted, the change is reflected in the corresponding change request. The same CI is removed from the affected CI list of the change request.

Impacted Services/CIs

List of CIs, such as business services or from other CI classes. These items are impacted by the affected CIs in the change request. You can associate multiple, impacted CIs with a change.

Approvers

List of approvers. These items are automatically generated from the workflow. You can also view the group of approvers who are assigned to the task.

Change Tasks

List of change tasks. These items are created from a workflow. The default workflow generates tasks in the Implementation state. You can also create a new change task. The Planned start date and Planned end date in the task must fall within the planned start and end dates that are specified in the change request.

Problems

List of problem statements. If the change was generated from a problem, this list is generated automatically.

Incidents Fixed By Change

Incidents that require a resolution for the change.

Incidents Caused By Change

List of incidents caused by the implementation of the change.

Task SLAs

List of Task SLA records for the SLAs that are attached to the particular change tasks.

Outages

List of CI unavailability or outages. If there is an actual down time for any of the CI items, the outage information is listed.

**Parent Topic:**[Telecommunications Network Inventory reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/telecommunications-network-inventory-reference.md)

Related topics

Create a change request from Network Inventory Workspace

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