Using Telecommunications Network Inventory

With the Telecommunications Network Inventory application, you can build a digital representation of your physical and logical networks. This network inventory contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks.

Multiple methods are available for creating the network asset records that comprise a comprehensive digital model of your telecommunications network inventory in the Telecommunications Network Inventory application.

Generation of network assets using inventory models and templates

Inventory models and templates provide a framework for creating representations of the telco equipment in the application. By using the inventory templates and models that you define, you can generate the individual network asset instances. These instances make up the digital model of your network. When you create the model and template relationships, the generation function also creates the formal relationships between each individual network asset. Performing this task in this manner is often a less labor-intensive method of creating the digital model of your network inventory. It is less labor-intensive than doing it manually.

To learn about how to use the Change form in Design and Assign to perform equipment instantiation, see:

Manual creation of individual network asset instances in your network inventory

Instead of defining the inventory models and templates for automated generation of network asset instances, you can manually create your network assets. You can also build a digital model of your network directly. You use a series of forms that you access from the Network Inventory Workspace to manually create and review individual network asset instances. You then define the relationships between each individual asset.. To learn more, see:

Reviewing and updating your network inventory with the Network Inventory Workspace
Manually creating and reviewing your network asset instances
Reviewing and updating your network inventory with the Network Inventory Workspace
You use the Network Inventory Workspace to manage your inventory and perform the tasks in the Telecommunications Network Inventory application.
Create inventory models
As an inventory catalog manager, you can use a series of forms to define the metadata for each network model in the Telecommunications Network Inventory. During this process, you also specify the relationships between each of these models.
Create inventory template for network asset instantiation
As an inventory template manager, you create templates using functions you access from the Lists view in the Network Inventory Workspace. These templates contain the detailed business guidance rules so that you can properly configure your equipment. During this process, you also specify the relationships between each inventory template.
Create inventory template relationship
Use this sequence as a guide when creating inventory templates for your equipment and establishing the proper template relationships in the Telecommunications Network Inventory application.
Import Models and Templates
Import models and templates to ensure consistency, reusability and reduce errors. You can import pre-defined template excels to streamline the tasks using the Telecommunications Network Inventory application.
Export hierarchy of models and templates
Export a hierarchy of models, inventory templates, and all related records efficiently using the application.
Export models and templates
Export a selected inventory model or template records efficiently
Export hierarchy of models and templates as JSON
Export network equipment models, inventory templates, and their related records from an instance. Use this feature to promote validated configurations from a lower environment to production.
Instantiating your network inventory by using design and assign
By instantiating your network inventory in the Telecommunications Network Inventory application, you can generate and validate your inventory records at the site level. You can also generate your individual network instances from your defined inventory templates and models and then verify that they’re properly configured.
Viewing your network inventory configuration items with CMDB or Service Graph Workspace
You can use CMDB Workspace to search and explore the CMDB and examine its health and recent activity. You can also access various dashboards and tools to support the tasks in your organization.
Network diagram
Use the network diagram in the Telecommunications Network Inventory application to view a hierarchical map of the circuit and its underlying connection elements.
Attribute pack for CI records
Use an attribute pack to capture the attributes that you define for a configuration item (CI) record in the Telecommunications Network Inventory application and update the attribute values.
Design and Assign function
Use the Design and Assign function for a network service in the Telecommunications Network Inventory application. The inventory agents can use the playbook to complete the guided tasks to design and assign a network inventory record and its associated Configuration Items (CI) records.
Network visualization view
Use the Network visualization view in the Telecommunications Network Inventory application to explore your network site details, datacenters's floor map, and network topology.
Viewing rack or cabinet equipment details
View network interfaces and physical connections for equipment placed in a rack or cabinet, without opening each equipment record individually.
Remote Hands Request
Use Remote Hands Request Management to enable customers to request services for equipment housed in your datacenter. It connects them directly with your onsite agents handling the remote hands requests.
Access the TNI data model navigator
Access the TNI data model navigator to view the contextually organised CMDB CI classes into a focused, hierarchical structure relevant to telecom operations.

Parent Topic:Telecommunications Network Inventory

title	Using Telecommunications Network Inventory
description	With the Telecommunications Network Inventory application, you can build a digital representation of your physical and logical networks. This network inventory contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/using-telecom-network-inventory.html
release	australia
product	Telecommunications Network Inventory
classification	telecommunications-network-inventory
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	6
breadcrumb	Telecommunications Network Inventory