ServiceNow AI Platform — Synonym & Alias Reference (en-US)

Each row maps a canonical term to its known synonyms — including abbreviations, common misspellings, and spelling variants (US/British). Synonyms are separated by vertical bars ('|').

Usage: When a user query contains any synonym, treat it as equivalent to the canonical term. Prefer the canonical term in the generated AI overview response.

Source: enus-vocabulary-deployed.csv
Term groups: 234
Last generated: 2026-11-06

Canonical Term	Synonyms
accessibility	vpat \| conformance
accordion	accordian
account 360	account360
activate	enable
advanced work assignment	awa
agent workspace for hr case management	agent workspace for hr \| hr agent workspace
agile development 2.0	agile dev \| agile \| agile 2.0
ai search	ais
ai search assistant	aisa
analyze and optimize business processes	platform analytics
antivirus scanning	servicenow antivirus program
api	aip
app engine studio	aes
application administration	scoped administration \| application admin \| scoped admin
application vulnerability response	application vulnerability management \| vulnerability remediation
auto populate	autopopulate
automated test framework	atf
automatically convert your it records to ot devices	burrito
awa for csm	advanced work assignment for csm
business	bussiness
business location service portal	bslp
business service map	bsm \| bsm map
capabilities map	cap map
catagorize	catagorise
catalog	catalogue
change advisory board	cab
change task	ctask
classic dashboard	old dashboard
classic workflow	workflow studio
cloud cost management	cloud Insights
cloud insights	cloud cost
cloud provisioning and governance	cpg
cloud services catalog	csc
cmdb	cmbd
coaching with learning	coaching \| training
collaborative work management	cwm
color	colour
common service data model	csdm
configuration compliance	sca \| vulnerability response \| cwe \| nvd
configuration item	ci
configuration management database	cmdb
configure servicenow ai platform core features	now platform core \| core platform
continual improvement management	cim \| continual service improvement \| csi
copy	clone \| duplicate
csm configurable workspace	configurable workspace \| csm workspace
customer data	customer data management \| customer data models \| organization data management
customer data models for b2b2c	b2b2c \| b2b \| b2c
customer life cycle	account lifecycle \| account life cycle
customer lifecycle operations	clo
customer relationships	account relationships \| contact relationships
customer service case types	onboarding case type \| complaint case type
customer service management	customer support \| csm \| csm
customize	customise \| modify \| tailor
data loss prevention incident response	dlp \| dlp incidents \| dlp workspace \| dlp ir
data source	datasource
data visualization	report
decision designer	decision builder \| decisions
decision trees	guided flow
delegated development	citizen development \| citizen developer
delete ci	ci deletion
demand management	demands
developer instance	employee instance
developer support	dev support
devops change velocity	dcv
digital product release	dpr
digital product release policy	data collectors \| dpr policies \| dpr policy
discovery	disco
document management	dms \| document collaboration
dynamic related records	drr
e-signature	e-sig
employee onboarding	enterprise onboarding
enterprise agile planning	eap
enterprise architecture	application portfolio management \| apm
entity configuration	entity mapping
environmental social governance	esg
erp customization mining	erp-cm
erp system	erp canvas \| erp
exploring application manager	find entitlement \| find license \| locate entitlement \| locate license
external business locations	internal business locations \| business location 360
favorite	favourite
financial management - legacy	financial modelling \| financial charging \| ledger
financial services customer lifecycle operations	clo
financial services deposit operations	cash management
financial services operations	fso
flow designer	flows
fso card	credit management
general guideline	best practice
generative ai controller	gaic
getproperty	get property \| gs.getproperty
gliderecord	glide record \| gliderecord api
gliderecord - deleterecord()	delete gliderecord \| gliderecord delete
gliderecord get	getgliderecord
glideuser - getemail()	glide.email.user
global search	globalsearch
grc risk management	risk assessments
growth experiences	egd core \| employee growth and development
gs.getrefrecord	getrefrecord
gs.hasrole	hasrole
guided decisions	decision tree
hardware asset management	ham
health and safety incident management	injury and illness
health screening	covid
healthcare and life sciences	digital health platform \| medical care \| health care \| hcls
hotfix	hot fix
indicator	kpi
infrastructure monitoring	service monitoring
innovation management	idea manager
install base related parties	related party configurations \| related parties
installed products	install base characteristics \| sold products
instance data replication	idr
instance observer	io
instance security center	pci compliance \| pci
instance theme	css theme \| ui theme
integration hub	integrationhub \| integrationshub
inventory management	transfer order lines
investment funding	allocate funds \| allocate funds
isc	ssc
it asset management	asset management \| it asset \| itam
it business management	business management \| business services \| itbm
it operations management	itom
it service management	itsm
itom health	system health
journey accelerator	onboarding
know your customer	kyc
knowledge base	knowledgebase
knowledge management	km
knowledge management service portal	knowledge v3
lead to cash	configure price quote \| lead-to-cash \| cpq
learning enhanced automation playbook	leap
learning path	training
legal service delivery	legal service management \| lsd
life cycle	lifecycle
lifecycle events	events lifecycle
major issue management	major case \| parent case \| child case \| mim
major security incident management	msim \| msim integration
managed service	msp
manager hub	manager library
metricbase	metric base
mid server	midserver
monitor instance	instance monitoring
multi-day	multiday \| multi day
natural language	nlp
natural language understanding	nlu
network inventory	tni
now assist	nowassist
now assist for csm	now assist for customer service \| now assist for customer service management
now assist for hr service delivery	now assist hrsd \| now assist hr
now assist in ai search	now assist for search
omnichannel callback	omni-channel callback \| omni channel callback
on call	oncall
on-call schedule	on call schedule
openai	open ai
optimization	optimisation
optimize	optimise
orchestration	orc
out of band release	release readiness
out of the box	ootb
outsourced customer service	osp
password reset	credential stores \| password change
patch	platform version \| hot fix \| platform release
performance analytics content pack	pa content pack
performance analytics widget	pa widget
playbooks for customer service management	case playbook for product support \| playbooks for portals \| playbooks for csm \| csm playbooks
policy management	regulations
proactive service experience workflows	psew
problem management	prb
process optimization	process mining
procurement specialist	sourcing manager
project portfolio management	ppm
public sector	agency \| government
requested item	ritm
resources for enhancing your app	aes resources
risk management	risk and control \| risk assessment \| risk category
robot	bot
robotic process	bot process
robotic process automation	rpa
root cause analysis	corrective action \| rca
sales and order management	lead to cash \| lead-to-cash
scaled agile framework	essential safe \| portfolio safe \| safe
script include	scriptinclude
search	zing
security incident response	secops incident \| sir \| si
security incident response integrations	security integration \| sir integrations
security incident response workspace	sir workspace
security operations manager	security contact
sensitive information	sensitive content
service bridge legacy	servicebridge
service catalog	sc
service level management	sla \| slm
service operations workspace for itsm	service operation workspace \| sow
servicenow for microsoft outlook	microsoft outlook \| outlook
servicenow for microsoft teams	microsoft teams \| microsoft 365 \| ms365
servicenow llm	now llm \| gen ai \| nowllm
servicenow security center	ssc
shopping hub	shoppinghub
skills management	skills matrix \| skills
software asset management	license management \| software license \| sam
sold product	sp
source-to-pay workspace	supplier manager workspace
sourcing and procurement operations	psm \| spo \| pom
special handling notes	shn
state progression for change models	change lifecycle \| change life cycle
strategic portfolio management	business management \| business services \| spm
subscription based notifications	notification channels
suggested actions	next best actions
supplier news	news integration
support for developers	vibe coding
swimlane	swim lane
system localization	language plugin \| language pack
table relationships	table schema map \| database map
targeted communications	recipient lists \| publications
team development	team dev
telecommunications	telco
text search	zing
ticket	tkt
time card management	time sheet portal \| time sheet
time zone	timezone
tinymce editor	tiny mce \| tinymce
tuneup	tune up
ui builder	uib
ui components	button
ui15	ui 15
update set	updateset
user experience analytics	appsee
using the planning attributes	strategic planning roles \| roles in strategic planning \| roles in strategic planning workspace
virtual agent	va
virtual and live agent	virtual chat \| live agent chat \| chat feature
visual studio code	vs code
web	ws security
web services	aggregate web service
workflow	work flow
workforce optimization	wfo
workplace service delivery	wsd
workspace	worksapce