System Events

Implement the message processing framework (automated jobs scheduling) by using the Queue Registration link on the Event Registration form.

The events registry lists the events the system recognizes. Use registered events to automate other activities, such as script actions or notifications.

Plan, configure, and implement system events without having to complete any extra configurations first. Follow the task listed in the configuration overview to implement automated job scheduling.

The event log records all system events that occur within the ServiceNow AI Platform.

Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.

Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response.

Managing system events involves creating, monitoring, and handling events to drive automation and streamline processes. Administrators and developers can define custom events, register them in the system, and set up actions or work-flows that respond to these events. This functionality helps ensure efficient task execution, helps improve system monitoring, and enables more robust error handling for enhanced operational reliability.

Accelerate the execution process by moving high priority events from the default queue to an isolated queue.

The incident events business rule comes with the system and defines a number of events that can be triggered by different actions in the Incident table.

Several scripts are found in the baseline change events business rule.

The event state describes where in the life cycle the event is.

Your instance has a global function called global_events() that triggers from a business rule when certain conditions occur.

You can use script actions to create server-side scripts that perform a variety of tasks, such as modifying a configuration item (CI), or managing failed login attempts. Script actions are triggered by events only.

System Events in ServiceNow are crucial for automating processes and maintaining platform efficiency. They act as triggers for business rules, notifications, work-flows, and other actions, ensuring timely and consistent execution of tasks. By monitoring and responding to these events, organizations can streamline operations, improve response times, and enhance user experiences.

Reference topics provide information about system events.

If you do not find a suitable existing event, you can create your own.

Pass two event parameters that send information about a record or related records from a work-flow to a notification.

You can register an event for a specific table and a business rule that fires the event.

You can fire the event again for testing or diagnostic purposes.