Components installed with Zoom extension for Omnichannel Callback

---
title: Components installed with Zoom extension for Omnichannel Callback
description: The Zoom extension for Omnichannel Callback application installs script includes and business rules that manage Zoom callbacks, including transcript processing, recording storage, host assignment, and interaction closure.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/callback-over-zoom/comp-installed-zoom-extension.html
release: australia
product: Callback over Zoom
classification: callback-over-zoom
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Install Zoom extension for Omnichannel Callback, Zoom extension for Omnichannel Callback, Manage people and work, Conversational Interfaces]
---

# Components installed with Zoom extension for Omnichannel Callback

The Zoom extension for Omnichannel Callback application installs script includes and business rules that manage Zoom callbacks, including transcript processing, recording storage, host assignment, and interaction closure.

## Script includes

|Script include|Description|
|--------------|-----------|
|ZoomCallDatabase|Contains database-related functions.|
|ZoomCallDriver|Implements the extension point for sn\_omni\_callback.VideoCallDriver.|
|ZoomCallEventHandler|Overrides the functions of `ZoomCallEventHandlerSNC`.|
|ZoomCallEventHandlerSNC|Contains utility functions for handling transcript-completed events.|
|ZoomCallTranscriptProcessor|Contains utility functions to process the Zoom transcript.|
|ZoomCallUtils|Overrides the functions of `ZoomCallUtilsSNC`.|
|ZoomCallUtilsSNC|Contains utility functions for Zoom callbacks.|

## Business rules

<table id="table_ump_c33_bwb"><thead><tr><th>

 

</th><th>

 

</th><th>

 

</th></tr></thead><tbody><tr><td>

Close interaction \(Zoom Callback\)

</td><td>

Notify Conference Call\[notify\_conference\_call\]

</td><td>

Closes the interaction after the Zoom meeting ends. Both the agent and the requester must join the call to close the interaction.

</td></tr><tr><td>

Create Notify Conference call record

</td><td>

Callback\[sys\_cs\_callback\]

</td><td>

Creates a notify conference call record when the Zoom callback is created.

</td></tr><tr><td>

Recording Completed \(Zoom Callback\)

</td><td>

Notify Recording\[notify\_recording\]

</td><td>

Stores the recording URL in the interaction when the recording is completed.

</td></tr><tr><td>

Update Zoom Host when agent is assigned

</td><td>

Interaction\[interaction\]

</td><td>

Makes the agent the meeting host when the agent accepts the interaction.

</td></tr></tbody>
</table>