Callback Over Zoom

The Zoom extension for Omnichannel Callback application installs script includes and business rules that manage Zoom callbacks, including transcript processing, recording storage, host assignment, and interaction closure.

Configure a Zoom webhook in ServiceNow to notify the Zoom extension for Omnichannel Callback app when a callback meeting transcript is completed in Zoom.

You can install the Zoom extension for Omnichannel Callback application (com.sn.zoom.callback) if you have the admin role.

Setting up the Notify Zoom connector in Zoom and then in your ServiceNow instance enables your instance to receive event information from Zoom. Events are meeting-related actions, such as a meeting starting or a recording completing.

Allow agents to call users back over Zoom by enabling the Zoom channel and specifying the host email address.

Enable your users to request a callback over Zoom by integrating your  Zoom account with your ServiceNow instance. You can also enable the account to authenticate requests from your instance by creating a custom OAuth application in the account.

Enable the Zoom spoke to perform various actions such as creating meetings, rescheduling meetings, deleting meetings, or fetching participant details from your Zoom account by integrating your Zoom account with your ServiceNow instance.

The ServiceNow Zoom extension for Omnichannel Callback application enables other ServiceNow applications to display a Zoom callback option to users. The Zoom extension for Omnichannel Callback application is available through the ServiceNow Store.