Setting up Zoom extension for Omnichannel Callback
concept australia Updated Sep 10, 2026 1 min read setup-zoom-extension-omni.md
Enable your users to request a callback over Zoom by integrating your Zoom account with your ServiceNow instance. You can also enable the account to authenticate requests from your instance by creating a custom OAuth application in the account.
The configuration process consists of the tasks listed in the following table.
| Task | Description |
|---|---|
| Setting up the Zoom spoke for Zoom extension for Omnichannel Callback | Integrate your organization's Zoom account with your ServiceNow instance using the Zoom spoke to create Zoom meetings. |
| Setting up the Notify Zoom connector for Zoom extension for Omnichannel Callback | Set up the Notify Zoom connector in Zoom to receive event information from Zoom. |
| Configure a Zoom webhook for Zoom extension for Omnichannel Callback | Configure a Zoom webhook in ServiceNow to notify the Zoom Extension app when certain events occur in Zoom. |
| Configure the Zoom channel for callbacks | Enable the Zoom callback channel and specify the host email address for a callback over Zoom. |
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--- title: Setting up Zoom extension for Omnichannel Callback description: Enable your users to request a callback over Zoom by integrating your Zoom account with your ServiceNow instance. You can also enable the account to authenticate requests from your instance by creating a custom OAuth application in the account. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/callback-over-zoom/setup-zoom-extension-omni.html release: australia product: Callback over Zoom classification: callback-over-zoom topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Zoom extension for Omnichannel Callback, Manage people and work, Conversational Interfaces] --- # Setting up Zoom extension for Omnichannel Callback Enable your users to request a callback over Zoom by integrating your Zoom account with your ServiceNow instance. You can also enable the account to authenticate requests from your instance by creating a custom OAuth application in the account. The configuration process consists of the tasks listed in the following table. |Task|Description| |----|-----------| |[Setting up the Zoom spoke for Zoom extension for Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/callback-over-zoom/setup-zoom-spoke-omni.md)|Integrate your organization's Zoom account with your ServiceNow instance using the Zoom spoke to create Zoom meetings.| |[Setting up the Notify Zoom connector for Zoom extension for Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/callback-over-zoom/setup-notify-zoom-connector-omni.md)|Set up the Notify Zoom connector in Zoom to receive event information from Zoom.| |[Configure a Zoom webhook for Zoom extension for Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/callback-over-zoom/configure-zoom-webhook-omni.md)|Configure a Zoom webhook in ServiceNow to notify the Zoom Extension app when certain events occur in Zoom.| |[Configure the Zoom channel for callbacks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/callback-over-zoom/Setup-zoom-channel-omni.md)|Enable the Zoom callback channel and specify the host email address for a callback over Zoom.|
| title | Setting up Zoom extension for Omnichannel Callback |
| description | Enable your users to request a callback over Zoom by integrating your Zoom account with your ServiceNow instance. You can also enable the account to authenticate requests from your instance by creating a custom OAuth application in the account. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/callback-over-zoom/setup-zoom-extension-omni.html |
| release | australia |
| product | Callback over Zoom |
| classification | callback-over-zoom |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Zoom extension for Omnichannel CallbackManage people and workConversational Interfaces |