Front-line case page keyboard shortcuts

---
title: Front-line case page keyboard shortcuts
description: Use keyboard shortcuts to create comments, work notes, and emails quickly, when using the Front-line case page in CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-front-line-case-page-keyboard-shortcuts.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Front-line case page, Record pages, Record pages and page templates, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Front-line case page keyboard shortcuts

Use keyboard shortcuts to create comments, work notes, and emails quickly, when using the Front-line case page in CRM Workspace.

When composing an email, using the shortcut key enables you to compose an email in a subtab.

When composing a comment or work note:

-   If you have a work note in progress, using the keyboard shortcut displays the existing work note.
-   If you have a comment in progress, using the keyboard shortcut displays the existing comment.

|Action|Windows keyboard shortcut|Mac keyboard shortcut|
|------|-------------------------|---------------------|
|Compose an email|Control+Alt+e|Command+Option+e|
|Compose a comment|Shift+Alt+c|Shift+Option+c|
|Compose a work note|Shift+Alt+w|Shift+Option+w|

For more information, see [Next Experience keyboard shortcuts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-keyboard-shortcuts.md).