Configure messaging for the applicant

---
title: Configure messaging for the applicant
description: Configure the conditions when an applicant can reach out to the recruiters within the Applicant Center. Create a clear communication channel with the hiring team and a better hiring experience for the applicants.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/applicant-center/config-message-applicant.html
release: australia
product: Applicant Center
classification: applicant-center
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Applicant Center, Hiring Experiences, HR Service Delivery, Employee Service Management]
---

# Configure messaging for the applicant

Configure the conditions when an applicant can reach out to the recruiters within the Applicant Center. Create a clear communication channel with the hiring team and a better hiring experience for the applicants.

## Before you begin

Role required: sn\_ta\_hiring\_core.admin

## About this task

Set up trigger conditions to enable the messaging functionality for an applicant. The functionality can be triggered depending on the job title, the application state, or any other criterion.

## Procedure

1.  Navigate to **All** > **Standard Ticket** > **Standard Ticket Configuration**.

2.  Open the sn\_ta\_hiring\_core\_job\_application \[sn\_ta\_hiring\_core\_job\_application\] table.

3.  In the Tab Configurations section, select the **Message** list.

4.  Add conditions to enable the messaging functionality for the applicants.

    For a description of the field values, see [Configure the standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-st-page.md).


**Parent Topic:**[Configuring Applicant Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/applicant-center/config-applicant-center.md)