Configure an email notification for an exposure notice

task australia Updated Sep 10, 2026 1 min read configure-notify-exp-contact-email.md

Configure an email notification to use in the Emergency Outreach to send to potentially exposed contacts in an exposure case to notify them of potential exposure from an affected employee.

Before you begin

Role required: admin

Procedure

Navigate to All > System Notifications > Email > Notifications.
Review the existing Notify Exposed Contact email notification to familiarize yourself with the script and other settings.
Click New.
In the Table field, select the Exposure Notice [sn_imt_tracing_exposure_notice] table.
On the When to send tab, complete the following settings.
1. In the Send when field, select Record inserted or updated.
2. Set the Conditions criteria to [User.Active][is][true] and [Notification count][changes].
3. In the Advanced condition field, enter the following code:
  JavaScript
```
var exposedContactNotificationSysId = '<your-sys_id>';answer = current.outreach.notification == exposedContactNotificationSysId;
```
  Replace the <your-sys_id> variable with the sys_id notification that you're adding by right-clicking in the header, selecting the Copy sys_id option, and pasting the sys_id into the code line.
On the Who will receive tab, open Users/Groups in fields and select Assigned to.
Complete the remaining information on the What it will contain tab.
Click Submit.
In the Notifications list, open the notification that you added and click Preview Notification.
Review the notification and make any changes required.
Click Update.

What to do next

Configure an Emergency Outreach notification for the exposure notice.

Parent Topic:Setting up Contact Tracing

68 lines · 2.9 KB Wrap lines

---
title: Configure an email notification for an exposure notice
description: Configure an email notification to use in the Emergency Outreach to send to potentially exposed contacts in an exposure case to notify them of potential exposure from an affected employee.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contact-tracing/configure-notify-exp-contact-email.html
release: australia
product: Contact Tracing
classification: contact-tracing
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up Contact Tracing, Contact Tracing, Safe Workplace, Health and Safety, Employee Service Management]
---

# Configure an email notification for an exposure notice

Configure an email notification to use in the Emergency Outreach to send to potentially exposed contacts in an exposure case to notify them of potential exposure from an affected employee.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **System Notifications** &gt; **Email** &gt; **Notifications**.

2.  Review the existing **Notify Exposed Contact** email notification to familiarize yourself with the script and other settings.

3.  Click **New**.

4.  In the **Table** field, select the Exposure Notice \[sn\_imt\_tracing\_exposure\_notice\] table.

5.  On the **When to send** tab, complete the following settings.

    1.  In the **Send when** field, select **Record inserted or updated**.

    2.  Set the **Conditions** criteria to **\[User.Active\]\[is\]\[true\]** and **\[Notification count\]\[changes\]**.

    3.  In the **Advanced condition** field, enter the following code:

        ```
        var exposedContactNotificationSysId = '<your-sys_id>';
        answer = current.outreach.notification == exposedContactNotificationSysId;
        
        ```

        Replace the &lt;your-sys\_id&gt; variable with the sys\_id notification that you're adding by right-clicking in the header, selecting the **Copy sys\_id** option, and pasting the sys\_id into the code line.

6.  On the **Who will receive** tab, open **Users/Groups in fields** and select **Assigned to**.

7.  Complete the remaining information on the **What it will contain** tab.

8.  Click **Submit**.

9.  In the Notifications list, open the notification that you added and click **Preview Notification**.

10. Review the notification and make any changes required.

11. Click **Update**.


## What to do next

[Configure an Emergency Outreach notification for the exposure notice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contact-tracing/configure-outreach-notify-exp-contact.md).

**Parent Topic:**[Setting up Contact Tracing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contact-tracing/set-up-contact-tracing.md)