Contact Tracing

Create entries for all badge reading devices that are installed at your workplace to control employee access to building, floors, and workspaces.

Configure a custom email notification to use with Emergency Outreach notifications so you can request that users submit a list of other users they came in contact with throughout the workday.

Add a script include in the Global scope to consider the affected user's time zone when you run a diagnostic request using the badge reader or user daily log data source.

Add user badges that are assigned to employees to use with badge readers when they enter or exit controlled access locations in the workplace. These badges can be used with badge readers for building entry, exit gates, or floors.

Map handheld computing devices that are assigned to employees and running the Zebra MotionWorks software to record proximity logs for contact tracing using those devices.

Configure Contact Tracing so case managers can view the vaccination status of potentially exposed contacts in the contact tracing visualization.

Add wearable devices such as Bluetooth LE-enabled devices that are assigned to employees to enable them to connect to the Wi-Fi network in your workplaces.

In the Contact Tracing application, manage data for user badges and badge readers. Identify potentially exposed users who may have come in contact with affected users by importing their badge swipe data into the application.

As an administrator, review and modify the scheduled data import jobs used for importing badge access and Wi-Fi access data from an Excel file into the Contact Tracing application.

Configure the data retention settings for the data collected for contact tracing such as badge swipe data, employee daily contact logs, and cases.

Configure system properties to adjust how contact tracing data is used.

Configure Contact Tracing properties to import risk scores from the DevvTrace platform using the Devvio API.

Configure Contact Tracing and enable the KINEXON SafeZone tracing system to use data from KINEXON wearable devices in diagnostic requests. This data enables the identification of potentially exposed contacts based on the interactions and proximity of users with KINEXON wearable devices.

Configure an email notification to use in the Emergency Outreach to send to potentially exposed contacts in an exposure case to notify them of potential exposure from an affected employee.

As an administrator, create or configure the Emergency Outreach notification to send email and mobile push notifications to employees to ask them to submit a list of co-workers whom they have interacted with on a given day.

As an administrator, create or configure an Emergency Outreach notification to send email and mobile push notifications to employees requesting them to view the privacy policy and seeking their consent to use their data for contact tracing.

Configure an Emergency Outreach notification to send email and mobile push notifications to potentially exposed employees in an exposure case to notify them of a potential exposure from an affected employee.

Configure an email notification to use in the Emergency Outreach app to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.

As a case task owner, contact potentially exposed users to follow up on their health status using the predefined instructions and survey questions.

The contact tracing visualization in a case is a graphical representation of the affected user and potentially exposed contacts.

Identify at-risk and potentially exposed users by importing and monitoring risk scores from their wearable devices and external systems.

Domain separation is supported for the ServiceNow Contact Tracing application. The application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying anyone on site who might have been in contact with an affected person.

The Contact Tracing application enables your organization to maintain the data privacy of all users given the high sensitivity of the data collected throughout the contact tracing process.

The Contact Tracing application enables you to send notification to users seeking their consent for contact tracing. You can use user data for contact tracing based on the privacy configuration set for a location and the user response to the privacy consent.

Contact Tracing provides a Virtual Agent conversation to assess the health of potentially exposed contacts via SMS.

The ServiceNow Contact Tracing application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site users who might have been in contact with an affected user. The user receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed users is created from various data inputs, such as badge scans, Wi-Fi access logs, and daily contact logs.

Create a custom Emergency Outreach notification channel to send privacy consent requests using your company's preferred communication method, such as the Slack or Microsoft Teams collaboration platforms. Create the notification channel using a script or a subflow.

Create a requirement for potentially exposed employees to meet to verify that they are eligible to return to work.

As a case manager, create a case for an affected employee to identify and follow up with other employees who might have come in contact with the affected employee.

Create a requirement for your employees to respond to the privacy consent request before entering the workplace to facilitate the use of their data for contact tracing.

As a case manager, create case tasks for potentially exposed employees. Assign these tasks to contact tracers to follow up with them to evaluate their health status.

Modify or add a privacy consent template to be used in the location privacy configuration.

After employees start returning to the workplace, use daily contact logs to help promote the health and safety of all your employees. Let employees submit a list of other people with whom they come in contact during the day. Send mobile and email push notifications to employees to submit their contact log for the day.

When an employee who returns to the workplace is classified as positive for a condition, such as COVID-19, the case manager creates a case to identify and follow up with potentially exposed contacts.

As an administrator, generate the privacy configuration for locations set up in your instance.

As a case manager, run the diagnostic request to identify other employees who might have come in contact with the affected employee.

Identify potentially exposed employees by manually importing Wi-Fi access logs into the Wi-Fi Access Register table.

Identify potentially exposed employees using Wi-Fi access logs from Mist Systems.

Import your badge reader data from an Excel spreadsheet into the Badge Access Register table.

Import Wi-Fi access logs from an Excel spreadsheet into the Wi-Fi Access Register table.

You can install Contact Tracing if you have the admin role.

Review daily contact log responses from employees who received a push notification requesting a list of contacts that they interacted with at the workplace.

Review user privacy consent responses submitted by employees in answer to notifications seeking their consent to use their data for contact tracing.

As a case manager, send an outreach notification to potentially exposed employees to notify them of a potential exposure from an affected employee.

Send an Emergency Outreach notification, on demand, to employees to ask them to submit a list of co-workers whom they have interacted with on a given day.

Send an Emergency Outreach notification, on demand, to employees to provide the privacy policy and seek their consent to use their data for contact tracing.

Set up the Cisco DNA Spaces integration for Wi-Fi access logs.

Configure system properties, scheduled jobs, script includes, Wi-Fi access log integration, and outreach notifications to aggregate contact tracing information for various data sources.

Create an organization for which you are collecting the Wi-Fi access logs using Mist Systems. After you have created an organization, load sites using a scheduled job.

As an admin, you can configure privacy consent templates, location-based privacy configurations, email notifications, and outreach notifications for sending privacy consent alerts in Contact Tracing.

Submit a list of people that you've come into contact with at the workplace to help your organization identify on-site employees who may have been in contact with a potentially exposed coworker.

When you receive an email or mobile notification for privacy consent, read the privacy policy statement and submit a response indicating whether you agree to the usage of your data for contact tracing.