Granular Delegation

You can activate the Granular Delegation plugin (com.glide.granular_service_delegation) for the ServiceNow AI Platform if you have the admin role.

To create delegation rules, you must add a task table to the Delegation Rule Tables.

Delegation admins (delegation_admin) can delegate tasks from one employee to another using Granular Delegate.

Create categories or sets of granular delegation rules that make delegating large batches of tasks easy and efficient for your employees.

Specify which records are available for service delegation. Specify records by table name, by a condition, and by whether they are an approval or an assignment.

Use Granular Delegation to allow your employees to delegate their tasks to other employees.

Set up Granular Delegation so your employees can delegate their tasks to other employees.

Employees can use Granular Delegation to delegate their tasks to another eligible employee.

Granular delegation allows employees to delegate their tasks to other employees for specific date and time ranges based on delegation rules.