Reopen a safety incident or observation

---
title: Reopen a safety incident or observation
description: If a safety incident or observation requires further investigation after it was closed or canceled, you can reopen it to work on it again.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-incident-management/reopen-hs-incident-obs.html
release: australia
product: Health and Safety Incident Management
classification: health-and-safety-incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage incidents and observations, Manage, Health and Safety Incident Management, Health and Safety, Employee Service Management]
---

# Reopen a safety incident or observation

If a safety incident or observation requires further investigation after it was closed or canceled, you can reopen it to work on it again.

## Before you begin

Role required: sn\_ohs\_im.manager

## Procedure

1.  Navigate to **All** > **Health and Safety** > **Health and Safety Workspace**.

2.  Select the incident management icon \(\[Omitted image "list-icon-hs.png"\] Alt text: Incident Management icon.\).

3.  In the **Lists** tab, open the safety incident or observation list.

    -   For the safety incidents list, select **Safety Incidents** and then **All**.
    -   For the safety observations list, select **Safety Observations** and then **All**.
4.  Open the safety incident or observation to reopen and change the state to **Work in Progress**.


## Result

The safety incident or observation is reopened.

## What to do next

Work on the safety incident or observation to complete it.

**Parent Topic:**[Managing Health and Safety incidents and observations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/managing-hs-incidents-obs.md)