Health And Safety Incident Management

Add an action to address the root causes of the reported safety incident or observation. You can add multiple actions for the incident or observation.

Add a person involved or modify the information of an existing person involved in a safety incident.

Assign a safety incident or observation to yourself or to another safety agent to start working on it.

Associate an enterprise asset with a safety incident.

Close a safety incident or observation assigned to you when you complete all activities for resolving it.

Several types of components are installed with installation of the Health and Safety Incident Management application, including tables, user roles, and scheduled jobs. The application also installs related plugins and store applications if they aren’t already installed.

Configure the property that enables users to add default coordinates when the map location isn’t enabled on their device.

Configure the property that sets the total number of employee hours worked for your organization in the past 12 months. These hours are for the entire organization and are not broken down per establishment.

Configure the scheduled job to load the safety frequency rates and ensure that the safety metrics on the Health and Safety Workspace landing page are up to date.

Create an HR case for an employee who is on leave because of an injury or illness or needs any other assistance from the HR department.

Begin the investigation for a safety incident or observation by reporting it on behalf of an employee.

If an employee is returning to work after an injury or illness, create a return to work case to assess the employee's capability to work before they return.

If you need to enable a tab-based experience for safety incidents in your instance, configure the property that disables the Report an incident playbook.

Health and Safety Incident Management enables the safety department to receive incidents and observations and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.

You can retrieve your anonymous report to submit or view comments and updates from the agents working on your anonymous report. You must have the report key and report number to access your anonymous report.

Generate a report for a safety incident, observation, or an injury that you want to export for your regional or industry-specific requirements.

Domain separation is supported for Health and Safety Incident Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Configure the visibility of the location search bar on the map widget when reporting a Health and Safety incident or observation.

Safety managers and safety agents can use the Health and Safety incident form to create an incident record or to work on a safety incident.

The ServiceNow Health and Safety Incident Management application is a solution in Health and Safety that enables organizations to record, track, and report on health and safety related employee incidents and observations. Furthermore, it provides capabilities to investigate and reduce incidents.

Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install the Health and Safety Incident Management application.

The safety incident workflow available with Health and Safety Incident Management connects employees and safety department and agents to quickly initiate, investigate, and resolve safety incidents and observations in your organization.

Safety managers and agents can use the Injury and illness form to log an injury or illness. A safety compliance manager can access an injury and illness report and mark it as recordable for reporting purposes. They can also use it to generate the injury and illness reports.

Use a structured approach to report, assess, and resolve workplace safety incidents and observations. You can also submit anonymous safety concerns so the organization can proactively manage risks and maintain a safe work environment.

The Incident Management tab of the Health and Safety dashboard provides a comprehensive view for monitoring and analyzing safety incident metrics, including incident counts, injury data, observation trends, and action tracking across various organizational levels.

Safety managers and agents can use the People involved form to add or modify an involved person in a safety incident or observation assigned to them.

You can install the Health and Safety Incident Management application (sn_hs_im_incident) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.

Log an injury and illness that resulted from a health and safety incident.

Add hazards and log a sequence of events for a safety incident as part of its investigation.

You can submit, track, and manage an anonymous report and get it addressed without revealing the identity of the individual reporting the safety concern.

As a member of the safety department, work on the submitted safety incidents and observations to resolve them and suggest corrective and preventative actions.

Perform a root cause analysis (RCA) for a safety incident as you go through its investigation.

If a safety incident or observation requires further investigation after it was closed or canceled, you can reopen it to work on it again.

You can set up your implementation for the Health and Safety Incident Management application by installing the application and reviewing and configuring the components that are installed with the application.

Share an action, independent of the incident or risk, with other groups or agents at another location, so that they can prevent the similar issue from happening at any of their locations.

Report a safety concern or observation without revealing your identity.

Submit a safety incident through the Employee Center to report it to the safety department for an investigation.

Submit a safety observation through the Employee Center to report it to the safety department for an investigation.

Safety team can begin the investigation process by creating incidents and observations based on reports received from employees. Employees can also directly submit incidents and observations from the Employee Center portal. They can select a report type, fill out the necessary form, and then submit it.

Only an agent with the sensitive content role [sn_ohs_im.sensitive_observation_content_user] can view and work on the anonymous report in the Health and Safety Workspace.

Work on a safety incident assigned to you to collect incident information, ensure that any outstanding tasks are completed, and resolve the incident.

Work on a safety observation assigned to you to resolve it.