Configure Virtual Agent topics for HR Service Delivery Integration with SuccessFactors

---
title: Configure Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
description: Complete the configuration steps to enable your employees place requests to the SuccessFactors system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/config-sf-va.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring HR Service Delivery Integration with SuccessFactors, HR Service Delivery Integration with SuccessFactors, Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management]
---

# Configure Virtual Agent topics for HR Service Delivery Integration with SuccessFactors

Complete the configuration steps to enable your employees place requests to the SuccessFactors system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.

## Before you begin

Role required: flow\_designer, decision\_table\_admin, sn\_hr\_integr\_fw.admin, and sn\_hr\_core.admin

## Procedure

1.  Install the HR Service Delivery Integration with SuccessFactors, ServiceNow Otto for HRSD, and Enterprise Service Management Integrations Framework \(v3.6\) applications from ServiceNow Store.

2.  Configure the [SuccessFactors Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/successfactors-spoke.md) to pull data from SuccessFactors system.

3.  Create subflows aligning with Template Integration Gateway.

    See [Create a subflow using Template Integration Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-integration-gateway.md).

    **Note:** You can use the default subflows that have been created for SuccessFactors.

4.  [Configure Integration Provider Mapping \(Decision table\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-integration-mapping.md) by adding input choices and configuring conditions on input choices and results.

5.  Create a Virtual Agent topic block:

    **Note:** The Virtual Agent topics are available by default with the ServiceNow Otto for HRSD scope.

    1.  Navigate to **All** > **Conversational Interfaces** > **Virtual Agent** > **Designer**.
    2.  From the **LLM Assistant** list, select **Now Assist in Virtual Agent**.
    3.  Select a Virtual Agent topic.
        1.  Edit topic properties, make the necessary edits in the topic, such as update the node name, and response message.
        2.  In Integration Gateway, specify the appropriate feature, service name, user, and make the necessary edits.