Configure tracked Knowledge Base for the self-solved KPI

---
title: Configure tracked Knowledge Base for the self-solved KPI
description: By default, the Self-solved using Knowledge KPI in the HR Success Dashboard tracks articles views only in the Human Resources General knowledge base. If your organization uses a different knowledge base or multiple knowledge bases, complete these steps to update the scope.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/configure-knowledge-sdb.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure HR Success Dashboard indicators, HR Success Dashboard indicators, HR Service Delivery, Employee Service Management]
---

# Configure tracked Knowledge Base for the self-solved KPI

By default, the **Self-solved using Knowledge** KPI in the HR Success Dashboard tracks articles views only in the Human Resources General knowledge base. If your organization uses a different knowledge base or multiple knowledge bases, complete these steps to update the scope.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Self-Service Analytics** > **Activity Context**.

2.  Select **HRSM KB deflection** from the list.

3.  In the **Activity Context Types** tab, select the Preview icon corresponding to Viewed a knowledge article activity type.

4.  Select **Open record**.

5.  In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.

6.  \[Omitted image "activity-type-hr-dshbrd.png"\] Alt text: Description of the field values in the Activity Context Type form

7.  Select **Update**.