Configure a service activity for an HR service

task australia Updated Sep 10, 2026 1 min read configure-service-activity-for-hr-service.md

If the fulfillment type of an HR service is set to Service Activity, configure one or more service activities. Service activities can be approvals, tasks, or child HR services.

Before you begin

Role required: sn_hr_core.admin

Procedure

Navigate to All > HR Administration > HR Services > HR Service Configuration.
Filter cases by Fulfillment type.

[Omitted image "fulfillment-type-filter.png"] Alt text: Filter cases using the Service Activity fulfillment type.
Open the HR service.
In the Fulfillment type field, verify that the value is set to Service Activity.

[Omitted image "fulfillment-type-service-activity.png"] Alt text: Make sure the fulfillment type field is set to Service Activity.

The Service Activities section appears at the bottom of the HR service form.[Omitted image "service-activity-fulfillment-type.png"] Alt text: Scroll down to the bottom of the HR service form to see the Service Activities list.
Click New or open a record, and follow the tasks as applicable.

On the Service Activity form, you can configure the following types of service activities:
- Approval
- Task
- Child HR Service For each service activity type, follow the applicable task.

Configure an approval
Configure a service activity that is an approval. Approvals require one or more users to approve the case before it can proceed.
Configure a task
Configure a service activity that is a task.
Configure a child HR service
Configure a service activity that is a child HR service.

Parent Topic:Configure an HR service

58 lines · 3.7 KB Wrap lines

---
title: Configure a service activity for an HR service
description: If the fulfillment type of an HR service is set to Service Activity, configure one or more service activities. Service activities can be approvals, tasks, or child HR services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/configure-service-activity-for-hr-service.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure an HR service, HR service configuration, HR services, HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Configure a service activity for an HR service

If the fulfillment type of an HR service is set to **Service Activity**, configure one or more service activities. Service activities can be approvals, tasks, or child HR services.

## Before you begin

Role required: sn\_hr\_core.admin

## Procedure

1.  Navigate to **All** &gt; **HR Administration** &gt; **HR Services** &gt; **HR Service Configuration**.

2.  Filter cases by **Fulfillment type**.

    \[Omitted image "fulfillment-type-filter.png"\] Alt text: Filter cases using the Service Activity fulfillment type.

3.  Open the HR service.

4.  In the **Fulfillment type** field, verify that the value is set to **Service Activity**.

    \[Omitted image "fulfillment-type-service-activity.png"\] Alt text: Make sure the fulfillment type field is set to Service Activity.

    The **Service Activities** section appears at the bottom of the HR service form.\[Omitted image "service-activity-fulfillment-type.png"\] Alt text: Scroll down to the bottom of the HR service form to see the Service Activities list.

5.  Click **New** or open a record, and follow the tasks as applicable.

    On the Service Activity form, you can configure the following types of service activities:

    -   [Approval](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-approval-to-fulfill-hr-service.md)
    -   [Task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-task-to-fulfill-hr-service.md)
    -   [Child HR Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-child-hr-service-to-fulfill-hr-service.md)
    For each service activity type, follow the applicable task.


-   **[Configure an approval](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-approval-to-fulfill-hr-service.md)**  
Configure a service activity that is an approval. Approvals require one or more users to approve the case before it can proceed.
-   **[Configure a task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-task-to-fulfill-hr-service.md)**  
Configure a service activity that is a task.
-   **[Configure a child HR service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-child-hr-service-to-fulfill-hr-service.md)**  
Configure a service activity that is a child HR service.

**Parent Topic:**[Configure an HR service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-hr-service.md)