Configure field mappings

---
title: Configure field mappings
description: Map fields to copy the primary details from an HR case to a universal request \(that is auto-created from the HR case\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/create-mappings-hrur.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating a universal request from an HR case, Universal Request for HR Service Delivery, Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# Configure field mappings

Map fields to copy the primary details from an HR case to a universal request \(that is auto-created from the HR case\).

## Before you begin

Role required: sn\_uni\_req.universal\_request\_write

## Procedure

1.  Navigate to **All** > **Mapping Configuration**.

2.  Select an HR service.

3.  In the **Create UR mappings** related list, map the fields of an HR case with that of a universal request.

    |Source Field in HR case|Target Field in universal request|
    |-----------------------|---------------------------------|
    |short\_description|short\_description|
    |opened\_for|opened\_for|
    |description|description|
    |opened\_by|opened\_by|