Create an HR case from Universal Request

task australia Updated Sep 10, 2026 1 min read create-ur-hr-case.md

Raw file servicenow.com

Restore service to a customer as soon as possible. After creating the HR case, you can investigate potential solutions.

Before you begin

Role required: routing_agent and sn_hr_core.case_writer
Activate the Universal Request (com.snc.universal_request) and Human Resources Scoped App: Core (com.sn_hr_core) plugins.

Procedure

Navigate to Universal Requests > All.
Open the universal request record from which you want to create an HR case.
Click Create HR case.

Fill in the fields on the HR case form.

Note: The Employee Information field values are automatically copied from the universal request to the HR case.

Field	Description
COE	The Center of Excellence
HR service	The HR service type
Opened for	The person the ticket is opened for
Subject person	The subject person
Work notes	Other notes if any

Click Submit.

The universal request number from which the HR case is created appears in theUniversal Request field on the HR case form. The HR case number appears in the Primary Ticket field on the universal request form and also under the Associated Tickets related list.

Parent Topic:Universal Request for HR Service Delivery

52 lines · 2.1 KB Wrap lines

---
title: Create an HR case from Universal Request
description: Restore service to a customer as soon as possible. After creating the HR case, you can investigate potential solutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/create-ur-hr-case.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Universal Request for HR Service Delivery, Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# Create an HR case from Universal Request

Restore service to a customer as soon as possible. After creating the HR case, you can investigate potential solutions.

## Before you begin

-   Role required: routing\_agent and sn\_hr\_core.case\_writer

-   Activate the Universal Request \(com.snc.universal\_request\) and Human Resources Scoped App: Core \(com.sn\_hr\_core\) plugins.

## Procedure

1.  Navigate to **Universal Requests** &gt; **All**.

2.  Open the universal request record from which you want to create an HR case.

3.  Click **Create HR case**.

4.  Fill in the fields on the HR case form.

    **Note:** The **Employee Information** field values are automatically copied from the universal request to the HR case.

    |Field|Description|
    |-----|-----------|
    |COE|The Center of Excellence|
    |HR service|The HR service type|
    |Opened for|The person the ticket is opened for|
    |Subject person|The subject person|
    |Work notes|Other notes if any|

5.  Click **Submit**.

    The universal request number from which the HR case is created appears in the**Universal Request** field on the HR case form. The HR case number appears in the **Primary Ticket** field on the universal request form and also under the **Associated Tickets** related list.


**Parent Topic:**[Universal Request for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/universal-request-hr.md)