Enable the page route map

task australia Updated Sep 10, 2026 1 min read enable-page-route-hr.md

If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.

Before you begin

Role required: admin

Procedure

Navigate to All > Service Portal > Page Route Maps.
Create the page route map from hrm_ticket_page to standard_ticket.

Note: hrm_ticket_page is available only when you have the Employee Center [com.sn_hr_service_portal] plugin.

[Omitted image "enable-page-route-hr.png"] Alt text: Page route mapping
Create the page route map from hrsp_ticket to standard_ticket.

Note: hrsp_ticket is available only when you have Human Resources Scoped App: Core [com.sn_hr_core] plugin, without the Employee Service Center [com.sn_hr_service_portal] plugin.

[Omitted image "enable-page-route-hr2.png"] Alt text: Page route mapping
Create the page route map from ticket to standard_ticket.

Note: ticket is available only Non-HR catalog items.

[Omitted image "enable-page-route-hr3.png"] Alt text: Page route mapping

Parent Topic:Standard Ticket Page view for HR Service Delivery

48 lines · 2.1 KB Wrap lines

---
title: Enable the page route map
description: If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/enable-page-route-hr.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Standard Ticket Page view for HR Service Delivery, HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Enable the page route map

If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **Service Portal** &gt; **Page Route Maps**.

2. Create the page route map from **hrm\_ticket\_page** to **standard\_ticket**.

**Note:** **hrm\_ticket\_page** is available only when you have the Employee Center \[com.sn\_hr\_service\_portal\] plugin.

\[Omitted image "enable-page-route-hr.png"\] Alt text: Page route mapping

3. Create the page route map from **hrsp\_ticket** to **standard\_ticket**.

**Note:** **hrsp\_ticket** is available only when you have Human Resources Scoped App: Core \[com.sn\_hr\_core\] plugin, without the Employee Service Center \[com.sn\_hr\_service\_portal\] plugin.

\[Omitted image "enable-page-route-hr2.png"\] Alt text: Page route mapping

4. Create the page route map from **ticket** to **standard\_ticket**.

**Note:** **ticket** is available only Non-HR catalog items.

\[Omitted image "enable-page-route-hr3.png"\] Alt text: Page route mapping

**Parent Topic:**[Standard Ticket Page view for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/ur-hr-standard-ticket-page.md)