ServiceNow Otto for HR Service Delivery \(HRSD\) Virtual Agent topic mapping for Enterprise Service Management Integrations Framework

reference australia Updated Sep 10, 2026 1 min read esm-framework-mapping.md

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View the Virtual Agent topic-feature-service mapping for ServiceNow Otto for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework.

Virtual Agent Topic	Feature Name	Service Name
Look up Worker Profile	Worker Management	Get Worker
Manage Time Off	Leave Management	Time off balance
Manage Time Off		Create Time Off Request
Get Time Off Balance		Time Off Balance
Get Holiday Calendar		Holiday Calendar
Get Total Rewards	Benefits Management	Total Rewards
Lookup Benefit Enrollments	Benefits Management	Get Benefits
Get User Paychecks	Payroll Management	Get Paychecks
Lookup Feedback	Feedback Management	Get Feedback
Add Expense	Expense Management	Fetch Category and Currency
Add Expense	Expense Management	Add Expense
Update Email Address Update Address Update Phone Number Update Date of Birth Update Blood Type	Human Capital Management	Update Personal Details
	Worker Management	Get Worker

**Parent Topic:**[Enterprise Service Management Integrations Framework reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/ent-service-mgmt-int-framework-reference.md)

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---
title: ServiceNow Otto for HR Service Delivery \(HRSD\) Virtual Agent topic mapping for Enterprise Service Management Integrations Framework
description: View the Virtual Agent topic-feature-service mapping for ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/esm-framework-mapping.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Enterprise Service Management Integrations Framework reference, Enterprise Service Management Integrations Framework, Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management]
---

# ServiceNow Otto for HR Service Delivery \(HRSD\) Virtual Agent topic mapping for Enterprise Service Management Integrations Framework

View the Virtual Agent topic-feature-service mapping for ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework.

<table id="table_wkg_4nx_r2c"><thead><tr><th>

Virtual Agent Topic

</th><th>

Feature Name

</th><th>

Service Name

</th></tr></thead><tbody><tr><td>

Look up Worker Profile

</td><td>

Worker Management

</td><td>

Get Worker

</td></tr><tr><td rowspan="2">

Manage Time Off

</td><td rowspan="4">

Leave Management

</td><td>

Time off balance

</td></tr><tr><td>

Create Time Off Request

</td></tr><tr><td>

Get Time Off Balance

</td><td>

Time Off Balance

</td></tr><tr><td>

Get Holiday Calendar

</td><td>

Holiday Calendar

</td></tr><tr><td>

Get Total Rewards

</td><td rowspan="2">

Benefits Management

</td><td>

Total Rewards

</td></tr><tr><td>

Lookup Benefit Enrollments

</td><td>

Get Benefits

</td></tr><tr><td>

Get User Paychecks

</td><td>

Payroll Management

</td><td>

Get Paychecks

</td></tr><tr><td>

Lookup Feedback

</td><td>

Feedback Management

</td><td>

Get Feedback

</td></tr><tr><td rowspan="2">

Add Expense

</td><td rowspan="2">

Expense Management

</td><td>

Fetch Category and Currency

</td></tr><tr><td>

Add Expense

</td></tr><tr><td rowspan="2">

-   Update Email Address
-   Update Address
-   Update Phone Number
-   Update Date of Birth
-   Update Blood Type

</td><td>

Human Capital Management

</td><td>

Update Personal Details

</td></tr><tr><td>

Worker Management

</td><td>

Get Worker

</td></tr></tbody>
</table>**Parent Topic:**[Enterprise Service Management Integrations Framework reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/ent-service-mgmt-int-framework-reference.md)