Explore Case and Knowledge Management

---
title: Explore Case and Knowledge Management
description: HR Case and Knowledge Management pulls together many HR case related features.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/hr-ckm-use-explore.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Explore Case and Knowledge Management

HR Case and Knowledge Management pulls together many HR case related features.

-   **[Understanding Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/c_HRServiceAutomation.md)**  
Case and Knowledge Management for the scoped version of HR benefits your enterprise by automating standard HR processes within your organization that support relationships between employees and the HR department.

**Parent Topic:**[Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/case-knowledge-management-landing-page.md)