Enterprise Service Management Integrations Framework

---
title: Enterprise Service Management Integrations Framework
description: The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/hr-integrations-framework.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management]
---

# Enterprise Service Management Integrations Framework

The ServiceNow® Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.

The application provides a consistent way to build integrations for common use cases. These include pulling employee profiles and tasks from the third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Plan and configure your implementation. Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/set-up-hr-integ.md)

</td><td>

[Use \[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Use Enterprise Service Management Integrations Framework for third party integrations. Use Enterprise Service Management Integrations Framework for third party integrations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/use-integrations-framework.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components like fields, tables, and properties. Get details about components like fields, tables, and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/ent-service-mgmt-int-framework-reference.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [HR Service Delivery release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/hr-service-delivery-landing.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying  features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).