HR Service Delivery

---
title: HR Service Delivery
description: HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/hr-service-delivery.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Employee Service Management]
---

# HR Service Delivery

HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.

\[Omitted image "hr-service-delivery-landing-page.svg"\] Alt text: HR Service Delivery applications support employees at each stage: hiring, self-service during employment, growth, and departure.

## HR Service Delivery Users

-   **Employees**

    Employees access HR services and self-service features through the Employee Center. HR Service Delivery applications power the features employees use to manage their careers and get help when they need it.

-   **Managers**

    Managers access HR tools through the Employee Center to support their teams and act on HR tasks.

-   **HR agents**

    HR agents handle employee inquiries and resolve cases through the Agent Workspace, a unified interface for managing agent-employee interactions.


## HR Service Delivery applications

**Note:** The Talent Development applications suite has been renamed to Growth Experiences and the Talent Acquisition application been renamed to Hiring Experiences.

<table id="table_hlz_zwz_fgc" class="nav-card"><tbody><tr><td>

[AI-Powered Experiences\[Omitted image "bus-ai-sparkle.svg"\] Alt text:Learn about the generative AI skills and capabilities offered by ServiceNow Otto for HRSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/now-assist-hrsd.md)

</td><td>

[Hiring Experiences\[Omitted image "bus-partnering.svg"\] Alt text:Streamline and enhance the entire hiring journey for hiring managers, recruiters, interviewers, and applicants.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hiring-experiences-landing.md)

</td><td>

[Growth Experiences\[Omitted image "bus-manage.svg"\] Alt text:Help employees develop, grow and deliver on critical business outcomes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)

</td></tr><tr><td>

[Employee Journey Management\[Omitted image "bus-service-aware.svg"\] Alt text:Enable managers and organizations to drive employee engagement and productivity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-journey-management/employee-journey-management.md)

</td><td>

[Alumni Service Center\[Omitted image "bus-personalized-self-service-portal.svg"\] Alt text:Provide former employees, volunteers, and contractors with access to services and resources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/alumni-center/alumni-service-center.md)

</td><td>

[Manager Hub\[Omitted image "bus-gender-neutral-leader-c-suite.svg"\] Alt text:Enable managers to self-service and proactively engage with their team](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/manager-hub-overview.md)

</td></tr><tr><td>

[Agent Workspace\[Omitted image "bus-customer-service-agent.svg"\] Alt text:Enable agents to interact with employees, respond to inquiries, and resolve issues quickly.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/agent-workspace-for-hr-case-management/agent-ws-hr-case-mgmt-landing-page.md)

</td><td>

[Case and Knowledge Management\[Omitted image "bus-knowledge-management.svg"\] Alt text:Standardize the documentation, interaction, and fulfillment of employee inquiries and requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/case-knowledge-management-landing-page.md)

</td><td>

[Extend HR Service Delivery capabilities\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Integrate with third-party systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/integrate-third-party-systems.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [HR Service Delivery release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/hr-service-delivery-landing.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying HR Service Delivery features at [HR Service Delivery best practices](https://mynow.servicenow.com/now/best-practices/collections/hr-service-delivery).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other HR Service Delivery users at [Now Community](https://www.servicenow.com/community/).