HR templates
concept australia Updated Sep 10, 2026 1 min read hr-template-configuration.md
HR templates allow you to automatically populate fields on an HR case or task form. You can configure HR templates for HR services, HR catalog items, HR service activities, and lifecycle event activities.
| For | Configure |
|---|---|
| HR service | Configure an HR case template to automatically populate fields on the HR case form when a request for that service is made. |
| HR catalog item | Edit the HR case template for an HR catalog item to automatically populate fields on the HR case form when a request for that item is made. |
| HR service activity | Configure an HR task template to automatically populate fields on the HR task form when the HR service activity is triggered. |
| Lifecycle event activity | Configure an HR task template to automatically populate fields on the HR task form when the lifecycle event activity is triggered. |
Related topics
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--- title: HR templates description: HR templates allow you to automatically populate fields on an HR case or task form. You can configure HR templates for HR services, HR catalog items, HR service activities, and lifecycle event activities. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/hr-template-configuration.html release: australia product: HR Service Delivery classification: hr-service-delivery topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [HR services, HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management] --- # HR templates HR templates allow you to automatically populate fields on an HR case or task form. You can configure HR templates for HR services, HR catalog items, HR service activities, and lifecycle event activities. |For|Configure| |---|---------| |HR service|[Configure an HR case template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-hr-case-template.md) to automatically populate fields on the HR case form when a request for that service is made.| |HR catalog item|[Edit the HR case template for an HR catalog item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/edit-hr-case-template-for-hr-catalog-item.md) to automatically populate fields on the HR case form when a request for that item is made.| |HR service activity|[Configure an HR task template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-hr-task-template.md) to automatically populate fields on the HR task form when the HR service activity is triggered.| |Lifecycle event activity|[Configure an HR task template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-hr-task-template.md) to automatically populate fields on the HR task form when the lifecycle event activity is triggered.| **Related topics** [Form templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_Templates.md)
| title | HR templates |
| description | HR templates allow you to automatically populate fields on an HR case or task form. You can configure HR templates for HR services, HR catalog items, HR service activities, and lifecycle event activities. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/hr-template-configuration.html |
| release | australia |
| product | HR Service Delivery |
| classification | hr-service-delivery |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | HR servicesHR AdministrationConfigureCase and Knowledge ManagementHR Service DeliveryEmployee Service Management |