Human Resources agent dashboard

---
title: Human Resources agent dashboard
description: The dashboard for HR Agents monitors caseloads to help stay on top of the backlog, enabling the HR Agent to provide a streamlined experience for the organization workforce.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/human-resources-agent-dashboard.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Dashboards, Performance Analytics for HR Service Delivery, Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# Human Resources agent dashboard

The dashboard for HR Agents monitors caseloads to help stay on top of the backlog, enabling the HR Agent to provide a streamlined experience for the organization workforce.

**Note:** This dashboard is available in the Human Resources Scoped App content pack.

\[Omitted image "hr-agent.png"\] Alt text: The HR Agent dashboard showing interactive analyses

## End users and roles

<table id="table_alx_w2h_vdb"><thead><tr><th>

End user and goal

</th><th>

Required role

</th><th>

Benefits

</th></tr></thead><tbody><tr><td>

HR Agent: Agents need to monitor their cases and measure their performance to stay on top of the backlog.

</td><td>

sn\_hr\_core.basic, sn\_hr\_core.case\_writer

</td><td>

The HR Agent can provide a streamlined experience for the organization workforce.

</td></tr></tbody>
</table>## Use case

Organizations need to understand and meet or exceed the expectations of the modern workforce and provide a delightful employee experience. Using this dashboard, the HR Agent can track the progress of the cases they own, sorted by priority.

## Data visualizations

The Human Resources Agent dashboard contains the following visualizations:

|Title|Type|
|-----|----|
|Approvals Requested|Single Score \[Omitted image "single-score.png"\] Alt text: Single-score icon|
|My HR Open Backlog|List \[Omitted image "scorecard-icon.png"\] Alt text: List icon3|
|My Open Backlog|Single Score \[Omitted image "single-score.png"\] Alt text: Single-score icon|
|My Open Backlog Distribution|Horizontal bar \[Omitted image "horizontal-bar.png"\] Alt text: Horizontal bar icon|
|My SLA Breached Cases|Single Score \[Omitted image "single-score.png"\] Alt text: Single-score icon|
|Unassigned Cases|Single Score \[Omitted image "single-score.png"\] Alt text: Single-score icon|
|Unassigned Cases Distribution|Horizontal bar \[Omitted image "horizontal-bar.png"\] Alt text: Horizontal bar icon|

**Parent Topic:**[HR Performance Analytics Dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/human-resources-content-pack.md)