Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center.
Virtual Agent topics for HR Service Delivery Advanced Integration with Workday Overview
To access and use the Virtual Agent topics, verify the following:
- Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday.
- Have one of the following roles: admin, sn_hr_sp.hrsp_alumni, sn_hr_sp.hrsp_contingent, sn_hr_sp.hrsp_employee, sn_hr_sp.hrsp_contractor, or sn_hr_sp.admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
|
Virtual Agent Topic |
Feature Name |
Service Name |
Subflow |
|---|---|---|---|
|
Lookup Worker Profile |
Worker Management |
Get Worker |
Workday HR - Lookup Worker Profile |
|
Request Time Off |
Leave Management |
Time off balance |
Workday HR - Get Time off balance |
|
Create Time Off Request |
Workday HR - Request Time Off | ||
|
Get Time Off Balance |
Time Off Balance |
Workday HR - Get Time Off Balance | |
|
Get Holiday Calendar |
Holiday Calendar |
Workday HR - Get Employee Holiday Calendar | |
|
Get Total Rewards |
Benefits Management |
Total Rewards |
Workday HR - Get Total Rewards |
|
Get User Pay Checks |
Payroll Management |
Get Paychecks |
Workday HR - Get Employee Paychecks |
|
Human Capital Management |
Update Personal Details |
Workday HR - Update Personal Details |
|
Worker Management |
Get Worker |
Workday HR - Lookup Worker Profile |
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
[Omitted image "awd-lookup-1.png"] Alt text: Lookup Profile 1 [Omitted image "awd-lookup-2.png"] Alt text: Lookup Profile 2
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Workday system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
- Update Blood Type
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
[Omitted image "awd-paycheck.png"] Alt text: User Paychecks
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
[Omitted image "awd-total-rewards.png"] Alt text: Total Rewards
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
[Omitted image "awd-timeoff-balance.png"] Alt text: TimeOff Balance
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Workday system.
[Omitted image "awd-request-timeoff1.png"] Alt text: TimeOff 1 [Omitted image "awd-request-timeoff2.png"] Alt text: TimeOff 2
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.
[Omitted image "awd-calendar1.png"] Alt text: Holiday Calendar 1 [Omitted image "awd-calendar2.png"] Alt text: Holiday Calendar 2
Parent Topic:Using
Related topics
Change legal name through Virtual Agent
Publish the VA topic template for legal name change
Report an issue with your payslip
Use HCM AI agents for HR Service Delivery Advanced Integration with Workday
--- title: Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday description: You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/now-assist-va-awd.html release: australia product: HR Service Delivery classification: hr-service-delivery topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Using, HR Service Delivery Advanced Integration with Workday, Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management] --- # Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center. ## Virtual Agent topics for HR Service Delivery Advanced Integration with Workday Overview To access and use the Virtual Agent topics, verify the following: - [Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/config-awd-va.md). - Have one of the following roles: admin, sn\_hr\_sp.hrsp\_alumni, sn\_hr\_sp.hrsp\_contingent, sn\_hr\_sp.hrsp\_employee, sn\_hr\_sp.hrsp\_contractor, or sn\_hr\_sp.admin ## Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Workday <table id="table_wkg_4nx_r2c"><thead><tr><th> Virtual Agent Topic </th><th> Feature Name </th><th> Service Name </th><th> Subflow </th></tr></thead><tbody><tr><td> Lookup Worker Profile </td><td> Worker Management </td><td> Get Worker </td><td> Workday HR - Lookup Worker Profile </td></tr><tr><td rowspan="2"> Request Time Off </td><td rowspan="4"> Leave Management </td><td> Time off balance </td><td> Workday HR - Get Time off balance </td></tr><tr><td> Create Time Off Request </td><td> Workday HR - Request Time Off </td></tr><tr><td> Get Time Off Balance </td><td> Time Off Balance </td><td> Workday HR - Get Time Off Balance </td></tr><tr><td> Get Holiday Calendar </td><td> Holiday Calendar </td><td> Workday HR - Get Employee Holiday Calendar </td></tr><tr><td> Get Total Rewards </td><td> Benefits Management </td><td> Total Rewards </td><td> Workday HR - Get Total Rewards </td></tr><tr><td> Get User Pay Checks </td><td> Payroll Management </td><td> Get Paychecks </td><td> Workday HR - Get Employee Paychecks </td></tr><tr><td rowspan="2"> - Update Email Address - Update Address - Update Phone Number - Update Date of Birth - Update Blood Type </td><td> Human Capital Management </td><td> Update Personal Details </td><td> Workday HR - Update Personal Details </td></tr><tr><td> Worker Management </td><td> Get Worker </td><td> Workday HR - Lookup Worker Profile </td></tr></tbody> </table>## Lookup Worker Profile The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed. \[Omitted image "awd-lookup-1.png"\] Alt text: Lookup Profile 1 \[Omitted image "awd-lookup-2.png"\] Alt text: Lookup Profile 2 ## Update Personal Details You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Workday system. - Update Address - Update Date of Birth - Update Email Address - Update Phone Number - Update Blood Type ## Get User Paychecks The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed. \[Omitted image "awd-paycheck.png"\] Alt text: User Paychecks ## Get Total Rewards The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards. \[Omitted image "awd-total-rewards.png"\] Alt text: Total Rewards ## Get Time Off Balance The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance. \[Omitted image "awd-timeoff-balance.png"\] Alt text: TimeOff Balance ## Request Time Off The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Workday system. \[Omitted image "awd-request-timeoff1.png"\] Alt text: TimeOff 1 \[Omitted image "awd-request-timeoff2.png"\] Alt text: TimeOff 2 ## Get Holiday Calendar The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat. \[Omitted image "awd-calendar1.png"\] Alt text: Holiday Calendar 1 \[Omitted image "awd-calendar2.png"\] Alt text: Holiday Calendar 2 **Parent Topic:**[Using](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/using-hr-service-delivery-advanced-integration-with-workday.md) **Related topics** [Time off request to Workday]() [Change legal name through Virtual Agent]() [Publish the VA topic template for legal name change]() [Report an issue with your payslip]() [Use HCM AI agents for HR Service Delivery Advanced Integration with Workday]()
| title | Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday |
| description | You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/now-assist-va-awd.html |
| release | australia |
| product | HR Service Delivery |
| classification | hr-service-delivery |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | UsingHR Service Delivery Advanced Integration with WorkdayIntegration of HR Service Delivery with third-party systemsHR Service DeliveryEmployee Service Management |