Case and Knowledge Management reference
reference australia Updated Sep 10, 2026 1 min read reference-ckm.md
Reference topics provide additional information abou the lists and forms that you use to configure and use Case and Knowledge Management.
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--- title: Case and Knowledge Management reference description: Reference topics provide additional information abou the lists and forms that you use to configure and use Case and Knowledge Management. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/reference-ckm.html release: australia product: HR Service Delivery classification: hr-service-delivery topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Case and Knowledge Management, HR Service Delivery, Employee Service Management] --- # Case and Knowledge Management reference Reference topics provide additional information abou the lists and forms that you use to configure and use Case and Knowledge Management.
| title | Case and Knowledge Management reference |
| description | Reference topics provide additional information abou the lists and forms that you use to configure and use Case and Knowledge Management. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/reference-ckm.html |
| release | australia |
| product | HR Service Delivery |
| classification | hr-service-delivery |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Case and Knowledge ManagementHR Service DeliveryEmployee Service Management |