Attach knowledge articles to an HR case

---
title: Attach knowledge articles to an HR case
description: Attach one or more knowledge articles to an HR case to help process that record. For example, you can attach an article about the company dress code policy when an HR case is submitted that asks about wearing shorts to work.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/t\_AttachKnowledgeArticleToHRCase.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [HR Knowledge Management, HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Attach knowledge articles to an HR case

Attach one or more knowledge articles to an HR case to help process that record. For example, you can attach an article about the company dress code policy when an HR case is submitted that asks about wearing shorts to work.

## Before you begin

Role required: hr\_basic or hr\_case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **All HR Cases**, and open one of the modules, such as **Assigned to me** or **Open**.

2.  Open an HR case.

3.  Click **Related Search Results**.

    \[Omitted image "attach-knowledge-article-to-hr-case-1.png"\] Alt text: Relevant knowledge articles for an HR case

    The following options are displayed in a list:

    -   **Knowledge Articles**: Based on the short description of the HR case and the user criteria that is associated with the knowledge base, relevant knowledge articles are displayed in two tabs: **My Results** displays a list of articles you can access. **\[employee name\] Results** displays a list of articles that the Opened for employee can access.
    -   **Similar Knowledge Articles**: Based on the short description of the HR case, user criteria associated with the knowledge base, auto-training of the Similar Knowledge Articles for HR Case \(ml\_sn\_sn\_hr\_core\_global\_case\_to\_articles\) solution definition, similar knowledge articles are displayed in the **My Results** tab.

        The **Similar Knowledge Articles** option narrows down and displays the most relevant knowledge articles to resolve the HR case. This option is displayed only when the Predictive Intelligence for Contextual Search plugin is activated along with Human Resources Scoped App: Core plugin.

4.  Review the list of suggested knowledge articles.

<table id="choicetable_pgl_nkt_hcc"><thead><tr><th align="left" id="d148449e137">

Action

</th><th align="left" id="d148449e140">

Description

</th></tr></thead><tbody><tr><td id="d148449e146">

**Preview the article**

</td><td>

Click the article title. After reviewing the article in the pop-up window, click **Attach to HR Case** if it is relevant, or click **\(X\)** to close the article.

</td></tr><tr><td id="d148449e161">

**Attach the article without previewing it**

</td><td>

Click **Attach** next to the article.**Note:** When you attach an article, its text is copied to **Additional comments**. After you save the case, it also appears in the **Attached Knowledge** related list.

</td></tr></tbody>
</table>    \[Omitted image "attach-knowledge-article-to-hr-case-3.png"\] Alt text: Preview or attach the article to the HR case form.

5.  Click **Save**.

    You can remove an attachment by going to the **Attached Knowledge** tab and clicking **Edit...** button. From the list displayed, you can select the knowledge article to remove and click **&lt;**. Click **Save** to complete the process.


**Parent Topic:**[HR Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-knowledge-management.md)