Using Interview Management

concept australia Updated Sep 10, 2026 1 min read using-interview-management.md

You can schedule and document interviews and use interview templates using the Core UI or HR Service Delivery Agent Workspace.

Creating a record of an interview is an important part of an employee relations investigation.

Scheduling an interview: There are two (2) methods you can use to schedule an interview:

Manual entry: You enter a start and end date/time for the interview and confirm outside the application.

Note: In legacy UI, the manual entry is the only method available for scheduling an interview.
Use Microsoft Outlook Calendar to schedule an interview.
- To use this feature, you must integrate with Microsoft Exchange. Ensure the sn_hr_er.ex_online_notification_url system property contains the Callback URL in the Value field. For more information, see Set up Microsoft Exchange Online spoke.
- The sn_hr_er.exchange_online_max_candidate system property determines the maximum number of meeting time slots to return when trying to schedule an interview using Microsoft Exchange. The default value is 500 slots. Note: You can use the manual method of scheduling in HR Service Delivery Agent Workspace. For more information, see Schedule an interview in Employee Relations using the legacy UI or Schedule an interview in Employee Relations using Agent Workspace for HR Case Management.

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---
title: Using Interview Management
description: You can schedule and document interviews and use interview templates using the Core UI or HR Service Delivery Agent Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/using-interview-management.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Employee Relations, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Using Interview Management

You can schedule and document interviews and use interview templates using the Core UI or HR Service Delivery Agent Workspace.

Creating a record of an interview is an important part of an employee relations investigation.

Scheduling an interview: There are two \(2\) methods you can use to schedule an interview:

- Manual entry: You enter a start and end date/time for the interview and confirm outside the application.

**Note:** In legacy UI, the manual entry is the only method available for scheduling an interview.

- Use Microsoft Outlook Calendar to schedule an interview.

- To use this feature, you must integrate with Microsoft Exchange. Ensure the **sn\_hr\_er.ex\_online\_notification\_url** system property contains the Callback URL in the **Value** field. For more information, see [Set up Microsoft Exchange Online spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-ms-exch-ol.md).
- The **sn\_hr\_er.exchange\_online\_max\_candidate** system property determines the maximum number of meeting time slots to return when trying to schedule an interview using Microsoft Exchange. The default value is 500 slots.
**Note:** You can use the manual method of scheduling in HR Service Delivery Agent Workspace. For more information, see [Schedule an interview in Employee Relations using the legacy UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-er-interview.md) or [Schedule an interview in Employee Relations using Agent Workspace for HR Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-er-interview-ws.md).