ServiceNow Voice for HR Service Delivery

---
title: ServiceNow Voice for HR Service Delivery
description: The ServiceNow Voice for HR Agent Workspace provides seamless interactive voice response \(IVR\) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/voice-hr-service-delivery.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# ServiceNow Voice for HR Service Delivery

The ServiceNow Voice for HR Agent Workspace provides seamless interactive voice response \(IVR\) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management.

Use ServiceNow Voice to facilitate inbound and outbound telephone calls for service agents.

-   Integrate your ServiceNow instance with a third-party phone system, such as Amazon Connect.
-   Display relevant data to assist the HR agent during the call.
-   Analyze interactions between HR agents and employees via call recordings, metrics, and transcripts.

For more information, see [Integrating ServiceNow Voice for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/integrate-voice-hr-agent.md).

**Parent Topic:**[Integration of HR Service Delivery with ServiceNow applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/integrate-hr-platform-apps.md)