Exploring Interview Management

---
title: Exploring Interview Management
description: Learn more about Interview management and review the benefits it can provide for different users in your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/interview-management/exploring-interview-management.html
release: australia
product: Interview Management
classification: interview-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Interview Management, Hiring Experiences, HR Service Delivery, Employee Service Management]
---

# Exploring Interview Management

Learn more about Interview management and review the benefits it can provide for different users in your organization.

## Interview management overview

Interview management streamlines the entire interview process through structured workflows designed for efficient, accurate, and on-time scheduling—while minimizing rescheduling through in-product collaboration and integration of multi-source data.

The in-system setup offers full transparency and supports faster execution. Scheduling becomes more efficient with flexible options that support both candidate-led and recruiter-led slot bookings, while considering calendar availability and individual scheduling preferences to reduce conflicts. It provides full visibility into interview progress, supported by automated reminders and notifications to keep all stakeholders aligned.

Additionally, it facilitates seamless feedback sharing and tracking, empowering hiring managers to efficiently compare applicants and make well-informed decisions.

## Interview management users

|User|Description|
|----|-----------|
|Recruiter|Recruiters configure interview phases for job requisitions, schedule and manage interviews, provide feedback, and so on.|
|Recruitment coordinator|Recruitment coordinators assist recruiters in the interview process.|
|Interviewer|Interviewers share scheduling preferences, take interviews, and provide interview feedback.|

## Interview management benefits

|Benefit|Feature|Users|
|-------|-------|-----|
|Request applicants on a job requisition to share their scheduling preferences.|[Request applicant to share scheduling preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/request-applicant-availability.md)|Recruiter|
|Request interviewers on a job requisition to share their scheduling preferences.|[Request interviewer to share scheduling preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/request-interviewer-availability.md)|Recruiter|
|View the scheduling preferences shared by applicants to schedule interviews accordingly.|[View applicant's scheduling preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/view-applicant-availability.md)|Recruiter|
|View the scheduling preferences shared by interviewers and schedule interviews accordingly.|[View interviewer's scheduling preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/view-interviewer-availability.md)|Recruiter|
|Configure interview phases and use them to efficiently schedule interviews, enhancing transparency and saving time.|[Add interview phase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/add-interview-phase.md)|Recruiter|
|Remove interview phases once they're not needed anymore.|[Remove interview phase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/remove-interview-phase.md)|Recruiter|
|Schedule interview with applicants on a job requisition to get started with the interview journey.|[Schedule an interview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/schedule-interview.md)|Recruiter|
|Manage interviews for a job requisition as a recruiter.|[Manage interviews](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/manage-interviews-recruiter.md)|Recruiter|
|Provide feedback for interviews that you're a part of.|[Provide interview feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/provide-interview-feedback-recruiter.md)|Recruiter|
|Share scheduling preferences as an interviewer.|[Share scheduling preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/share-availability-interviewer.md)|Interviewer|
|Manage interviews as an interviewer.|[Managing interviews as an interviewer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/manage-interviews-interviewer.md)|Interviewer|
|As an interviewer, provide feedback for interviews that you're a part of.|[Provide interview feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/provide-interview-feedback-hm-interviewer.md)|Interviewer, Hiring manager|

## What to explore next

To learn more about configuring and using Interview management, see:

-   [Configuring Interview Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/configuring-interview-management.md)
-   [Using Interview Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/using-interview-management.md)
-   [Interview Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/interview-management-reference.md)