Configure risk assessment

task australia Updated Sep 10, 2026 1 min read lsd-coi-config-risk-fac.md
Raw file servicenow.com

Configure the risk assessment to automatically evaluate conflict of interest disclosures and assign risk levels that determine approval routing.

Before you begin

Role required: sn_lco_cmn.config

About this task

The risk assessment functionality evaluates each request against a set of risk factors to calculate a risk score. The risk score determines the risk level (Low, Medium, or High), which drives the approval workflow. Low-risk disclosures are auto-approved; Medium and High-risk disclosures enter the approval workflow with approvers determined by the conflict type.

The risk assessment record defines the risk factors, the table it applies to, and the conditions under which it runs.

COI Risk Assessment is available in the base system to evaluate the COI requests. You can also configure risk assessments to evaluate other compliance requests.

Procedure

  1. Set the application scope to Global or Legal and Contracts Common Utilities in the application picker.

    [Omitted image "lsd-coi-application-picker.png"] Alt text: Set application scope to Global or Legal and Contract Common Utilities

  2. Navigate to All > Legal and Contracts Common Utilities > Risk Assessment.

  3. Select New.

  4. On the form, fill in the fields.

    Field Description
    Name The name of the risk assessment.
    Table The table the assessment applies to.
    Active Select the check box to activate the risk assessment.
    Application Displays the application scope.
    Order Execution order when multiple assessments exist. Lower numbers run first.
    Report template Select a report template to generate risk assessment reports.
    Applies to Conditions under which this assessment runs.
  5. Right-click on the form header and select Save.

    The risk assessment is saved and the related list for Risk factors appear

What to do next

Add risk factors to define the criteria the risk assessment functionality evaluates a request. For more information, see Configure risk factors.

  • Configure risk factors
    Configure risk factors to define the criteria the risk assessment functionality evaluates a request. Each risk factor uses one of three evaluation types: Condition, Skill, or Subflow.

Parent Topic:Configure Legal Conflict of Interest

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