Legal Conflict Of Interest

Approve or reject a conflict of interest disclosure request assigned to you or a legal user group of which you're a member.

Review the flows installed with the Legal Conflict of Interest application and configure them to align with your business needs.

Learn more about the Legal Conflict of Interest application through a sample workflow and review the benefits that it can provide.

You can install the Legal Conflict of Interest application (sn_lg_coi) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.

Several types of components are installed with installation of the Legal Conflict of Interest, including tables and user roles.

Configure the foundation data required for managing the conflict of interest requests.

Reference topics provide additional information about the lists and forms that you use in Legal Conflict of Interest.

Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Employees can submit disclosures using the conversational interface of ServiceNow Otto in Virtual Agent or intake form available in the Employee Center.

Configure the risk assessment to automatically evaluate conflict of interest disclosures and assign risk levels that determine approval routing.

Configure risk factors to define the criteria the risk assessment functionality evaluates a request. Each risk factor uses one of three evaluation types: Condition, Skill, or Subflow.

Employees who engage in activities that could potentially conflict with their primary employment duties can disclose these potential conflicts and obtain the legal clearance by submitting a request.

Review the risk assessment results for a conflict of interest disclosure, including the overall risk score, risk level, individual risk factor responses, and the risk assessment report.

Confirm required applications are installed to enable legal users to submit a Conflict of Interest (COI) request using conversational interface of ServiceNow Otto panel in Virtual Agent.

Submit Conflict of Interest (COI) requests through natural language conversations.

Submit a request to obtain the legal clearance before you involve in any activity that might pose a risk of potential conflict with the primary employer duties.

Submit conflict of interest disclosure requests using a traditional form or through conversational intake with ServiceNow Otto.

You can update an existing conflict of interest disclosure record to change the validity period or the status of the record.

Update an existing conflict of interest disclosure request to obtain the legal clearance again before it expires. You might want to get fresh approvals for an extension of the period or for the revised conditions that might pose a risk of potential conflict with the primary employer duties.