Configure conversational intake for COI request

---
title: Configure conversational intake for COI request
description: Confirm required applications are installed to enable legal users to submit a Conflict of Interest \(COI\) request using conversational interface of ServiceNow Otto panel in Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-conflict-of-interest/lsd-config-converse-intake.html
release: australia
product: Legal Conflict of Interest
classification: legal-conflict-of-interest
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, ServiceNow Otto, generative AI]
breadcrumb: [Configure, Legal Conflict of Interest, Legal Service Delivery Practice Applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Configure conversational intake for COI request

Confirm required applications are installed to enable legal users to submit a Conflict of Interest \(COI\) request using conversational interface of ServiceNow Otto panel in Virtual Agent.

Role required: admin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

-   Confirm you have installed and configured the following applications for the conversational intake for COI.
    -   ServiceNow Otto in Conversational Catalog Request \(sn\_now\_assist\_cr\)
    -   Catalog Conversational CoverageApp id \(sn\_catalog\_con\_cov\)
-   Confirm AI Search is enabled. For more information, see [Configuring AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configuring-ais.md).
-   Confirm the ServiceNow Otto panel is turned on. For more information, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).
-   Confirm ServiceNow Otto in Virtual Agent is configured. For more information, see [.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md)

**Parent Topic:**[Configure Legal Conflict of Interest](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-conflict-of-interest/legal-coi-administration.md)