Legal Investigations

You can follow up on your anonymous report to view comments and updates from the legal fulfiller working on it or add comments.

Add an allegation record to the legal matter as part of your complaint investigation, and associate it with an involved party.

As part of your complaint investigation, add an interview task for the involved parties in the legal investigations matter.

Add a new involved party or modify the information of an existing involved party in a legal request or legal matter related to a complaint.

Configure allegation types and allegation subtypes that the legal fulfillers working on complaints can choose when adding new allegations during investigations.

As an admin, configure the sn_lg_investigate.ethics_complaints_assignment_group system property to use a different assignment group to assign ethics complaints.

Create an ethics legal matter from a universal request to get the Legal department's assistance in resolving the complaints.

Data mapping of tables is necessary when ethics matter is transferred by the legal fulfiller to HR and an HR Employee Relations case is transferred to the Legal department.

Employees can use the Ethics Complaints intake form in the Anonymous Report Center (ARC) portal to report an ethics violation incident. Different sets of fields appear on the form based on the active record producers.

Employees can use the Ethics Complaints intake form to report an ethics violation incident.

Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.

You can install the Legal Investigations application (sn_lg_investigate) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application installs related ServiceNow Store applications and plugins if they are not already installed.

Several types of components are installed with activation of the Legal Investigations application, including tables, user roles, and scheduled jobs.

Set up Legal Investigations with HR Service Delivery Employee Relations to enable complaint requests to be transferred between Legal and HR departments.

Legal fulfillers or matter owners can use the Involved Party form to add or modify an involved party in a legal request or legal matter assigned to them.

The ServiceNow Legal Investigations application enables Legal departments to accept complaints from a simple intake process through multiple channels. The legal team can organize and conduct detailed legal investigations including interviews, gathering evidence, and preparing final reports along with recommended actions.

Matter owners can use the Legal Matter Task form for adding task type of Documents, Recommended Actions, and Interviews as part of the legal investigation.

Reference topics provide additional information about the lists and forms that you use in Legal Investigations.

Employees can submit complaints through the Employee Center portal without worrying about who should investigate the complaint. During the triaging or investigation process, fulfillers working on these issues can transfer them back and forth between the Legal and HR departments as necessary for resolution.

When employees observe and report an ethics violation or similar incident, the resulting universal requests are triaged for prioritization and resolution.

As a member of the legal department, work on legal requests for complaints submitted by employees to report non-compliance incidents and conduct legal investigations.

A record producer helps you set up an intake form containing fields that a requester has to fill in and initiate a request.

Configure the foundation data required for managing the complaints for legal investigations.

Submit a complaint anonymously through the Anonymous Report Center (ARC) portal to report a compliance violation incident for investigation and resolution.

Submit a complaint through the Employee Center portal to report a compliance violation incident for investigation and resolution.

Employees can submit a complaint to report an incident of compliance violation to request an investigation from the Legal or HR department.

Work on a legal matter assigned to you to conduct legal investigations and resolve an internal complaint.

Work on legal requests for complaints assigned to you or as a collaborator to resolve issues or answer queries.