Legal Investigations

---
title: Legal Investigations
description: The ServiceNow Legal Investigations application enables Legal departments to accept complaints from a simple intake process through multiple channels. The legal team can organize and conduct detailed legal investigations including interviews, gathering evidence, and preparing final reports along with recommended actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-investigations/legal-investigations-landing-page.html
release: australia
product: Legal Investigations
classification: legal-investigations
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Legal Service Delivery Practice Applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Legal Investigations

The ServiceNow® Legal Investigations application enables Legal departments to accept complaints from a simple intake process through multiple channels. The legal team can organize and conduct detailed legal investigations including interviews, gathering evidence, and preparing final reports along with recommended actions.

Complaints submitted to Legal, such as ethics complaints, can include bribery, financial fraud, insider trading, and other ethical violations. If employees suspect an incident of any of these violations, they can report it with specifics to the Legal department for legal investigations.

Integrate Legal Investigations with ServiceNow® Universal Request and HR Service Delivery Employee Relations apps to provide a seamless experience for employees to submit complaints via your universal request and for legal counsels to work on them, transferring them between Legal and HR departments. For more information, see [Better together solution: Legal Investigations and HR Service Delivery Employee Relations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/lsd-investigations-hr-emp-relations.md).

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text:Learn about how employees, paralegal staff, and lawyers use Legal Investigations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/exploring-legal-investigations.md)

</td><td>

[Set up \[Omitted image "bus-sdlc.svg"\] Alt text:Set up allegation types and subtypes, and other configurations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/setting-up-legal-investigations.md)

</td><td>

[Request \[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Submit and track complaints, such as ethics complaints.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/submitting-legal-investigations-request.md)

</td></tr><tr><td>

[Manage \[Omitted image "bus-management-console.svg"\] Alt text:Manage legal requests and legal matters to investigate and resolve complaints.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/managing-legal-investigations-request.md)

</td><td>

[Analytics and Reporting \[Omitted image "bus-actionable-analytics.svg"\] Alt text:Coordinate work and improve processes with preconfigured dashboards.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legalsd-content-pack.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text: Get details about components such as roles, tables, plugins, and store applications that are installed.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/legal-investigations-reference.md)

</td></tr></tbody>
</table>## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Troubleshoot and get help

-   [Ask or answer questions in the Legal Service Delivery community forum](https://community.servicenow.com/community)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)