Assign a legal request through Mobile Agent

---
title: Assign a legal request through Mobile Agent
description: As a legal group manager or a practice area lead, assign a legal request to a legal department's member to work on.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-mobile/assign-legal-request-mobile.html
release: australia
product: Legal Mobile
classification: legal-mobile
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Legal Mobile, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Assign a legal request through Mobile Agent

As a legal group manager or a practice area lead, assign a legal request to a legal department's member to work on.

## Before you begin

Role required: sn\_lg\_ops.legal\_fulfiller

## About this task

When an employee submits a legal request, it is automatically assigned to a group or user in the legal department based on the [assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/create-assignment-rules-intake-form.md) configured for the intake form of the associated practice area. If the request is assigned to a legal group, any member from the group can triage the request themselves or assign it to another member of the group.

## Procedure

1.  In the Mobile Agent, navigate to the **Practice Area Work** list.

2.  Tap **Unassigned Requests** to open the list of unassigned requests.

3.  Tap a request item to assign it to a legal department's member.

4.  In the **Details** tab, tap **Assign**.

5.  In the **Assigned to** list, select the user to whom you want to assign the request.

6.  Tap the submit icon \(\[Omitted image "submit-icon.png"\] Alt text: Submit icon.\).


## Result

The legal request is assigned to the selected user. The state of the legal request changes to Assigned.