Legal Mobile

Add an artifact to a legal matter to upload and store documents, emails, and files related to the matter.

Add other users as collaborators so that they can view the details and progress of a legal matter.

Upload supporting documentation, such as documents, copies of email messages, images, or any other files into the artifact while you are working on a legal matter or matter task. You can also use these artifacts as a reference material to solve similar requests in future.

Add a phase to a legal matter to follow a structured approach to perform specific tasks to complete the matter.

Add a task in a legal matter or a phase of the matter that you or another user should perform to resolve the matter.

As a legal matter owner, you can review and approve or reject matter tasks that are marked as complete by the task owners.

As a legal group manager or a practice area lead, assign a legal request to a legal department's member to work on.

Close a legal matter assigned to you when you complete all activities for resolving it, or if you find that it doesn’t need any further action.

Close a legal request assigned to you when you've resolved it.

When you finish working on an assigned matter task, you can mark the task as complete.

Download the Now Mobile app to submit and track legal requests and the Mobile Agent mobile app to work on the submitted legal requests.

You can install the Legal Mobile application (sn_lg_mobile) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed. This app makes Legal Service Delivery applications available on Now Mobile and Mobile Agent mobile apps.

The ServiceNow Legal Mobile application enables your employees to submit and track legal requests and lawyers to work on these requests on their mobile devices.

Create and manage a checklist in an assigned legal request to ensure that you complete all the items necessary to fulfill the request.

Promote a legal request to a legal matter when the request needs additional investigation and evaluation and substantial time to work on.

Submit a request to seek legal services from your organization's legal department.

As a member of the legal department, work on legal requests submitted by employees to resolve their issues or to answer their queries.