Close a legal matter through Mobile Agent

task australia Updated Sep 10, 2026 1 min read close-legal-matter-mobile.md

Close a legal matter assigned to you when you complete all activities for resolving it, or if you find that it doesn’t need any further action.

Before you begin

Role required: sn_lg_matter.matter_fulfiller

Procedure

In the Mobile Agent, navigate to the Assigned Matters list.
Tap an assigned matter.
Tap Close Complete.
In the Close Matter screen, enter comments in the Comments field describing the resolution of the matter or why it is being closed if not resolved.
To close related legal requests along with the parent request, tap Close related requests and select Yes.

Only related legal requests that are in the Assigned or Work in Progress states are closed.
Tap Submit.

Result

The legal matter is closed and its state updates to Closed Complete.
If the parent legal request of the matter is not associated with any other open matters, the request is also closed.
If you chose to close all related requests also, then they are also closed if they meet the following conditions:
- The state of those requests is either Assigned or Work in Progress.
- Those requests are not associated with any other open matters.
Comments entered in the Close Matter screen are posted in all the open related requests.

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---
title: Close a legal matter through Mobile Agent
description: Close a legal matter assigned to you when you complete all activities for resolving it, or if you find that it doesn’t need any further action.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-mobile/close-legal-matter-mobile.html
release: australia
product: Legal Mobile
classification: legal-mobile
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Promote a legal request to a legal matter through Mobile Agent, Work on a legal request through Mobile Agent, Legal Mobile, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Close a legal matter through Mobile Agent

Close a legal matter assigned to you when you complete all activities for resolving it, or if you find that it doesn’t need any further action.

## Before you begin

Role required: sn\_lg\_matter.matter\_fulfiller

## Procedure

1. In the Mobile Agent, navigate to the **Assigned Matters** list.

2. Tap an assigned matter.

3. Tap **Close Complete**.

4. In the Close Matter screen, enter comments in the **Comments** field describing the resolution of the matter or why it is being closed if not resolved.

5. To close related legal requests along with the parent request, tap **Close related requests** and select **Yes**.

Only related legal requests that are in the Assigned or Work in Progress states are closed.

6. Tap **Submit**.

## Result

- The legal matter is closed and its state updates to Closed Complete.
- If the parent legal request of the matter is not associated with any other open matters, the request is also closed.
- If you chose to close all related requests also, then they are also closed if they meet the following conditions:
- The state of those requests is either Assigned or Work in Progress.
- Those requests are not associated with any other open matters.
- Comments entered in the Close Matter screen are posted in all the open related requests.