Configuring ServiceNow Otto for WSD

---
title: Configuring ServiceNow Otto for WSD
description: Install and configure ServiceNow Otto for Workplace Service Delivery \(WSD\). As a system administrator configure the ServiceNow Otto for WSD application so that employees can use the ServiceNow Otto generative AI capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-wsd/now-assist-wsd-configuring.html
release: australia
product: Now Assist for WSD
classification: now-assist-for-wsd
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for Workplace Service Delivery \(WSD\), Workplace Service Delivery, Employee Service Management]
---

# Configuring ServiceNow Otto for WSD

Install and configure ServiceNow Otto for Workplace Service Delivery \(WSD\). As a system administrator configure the ServiceNow Otto for WSD application so that employees can use the ServiceNow Otto generative AI capabilities.

## Configuration overview

1.  [Install ServiceNow Otto for Workplace Service Delivery \(WSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/now-assist-wsd-install.md)
2.  [Configure ServiceNow Otto for Virtual Agent for Workplace Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/config-now-assist-va-wsd.md)