Modify the LLM \(LLM\) for WSD

---
title: Modify the LLM \(LLM\) for WSD
description: Modify or update a LLM \(LLM\) to generate for ServiceNow Otto for WSD.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-wsd/update-llm-wsd.html
release: australia
product: Now Assist for WSD
classification: now-assist-for-wsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Workplace Service Delivery \(WSD\), Workplace Service Delivery, Employee Service Management]
---

# Modify the LLM \(LLM\) for WSD

Modify or update a LLM \(LLM\) to generate for ServiceNow Otto for WSD.

## Before you begin

Third-party LLM providers are available for the AI Admin skills and AI agents along with the LLMs. For a Document Intelligence use case, only one LLM can be enabled at a time. ServiceNow Otto employs the selected LLM when processing documents for the use case.

**Note:** Now LLM Service, AWS Claude, Azure OpenAI, and Google Gemini are the supported LLM model providers on ServiceNow Otto for WSD.

Role required: admin

## Procedure

1.  Navigate to **All** > **Now Assist Admin** > **Settings** > **Manage AI models** > **Manage model providers**.

2.  Review the following options the Manage mode providers workflow page:

    -   Policy Summary set by your organization regarding a non-compliant model provider usage.
    -   Model providers assigned to ServiceNow Otto for WSD.
3.  Select the **Edit Model provider** tab to change the LLM model provider.

4.  Select an LLM model provider from the **Default model provider** list.

    Select **Azure Open AI** to modify the default LLM model provider. Total impacted skills on changing the LLM model provider are displayed.

    You can edit the model provider for an instance or customize it to update it at a skill or skill group level.

5.  Select the **Instance** card to update the model provider for all the skills and skill groups in an instance.

6.  Select **Save and activate** to update the LLM model provider.