Use Workplace Concierge with ServiceNow Otto for Virtual Agent

task australia Updated Sep 10, 2026 1 min read use-concierge-virtual-agent.md

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Invoke Workplace Concierge from to invite visitors to your organization.

Before you begin

Role required: sn_wsd_core.workplace_user and now_assist_panel_user

Procedure

Navigate to All > Self-Service > Employee Center.
From the Employee Center portal home page, select the ServiceNow Otto for Virtual Agent in chat interface.
Enter an utterance or query to invite visitors.

You can invite visitors using a single utterance or prompt. For example, enter Invite Abel Tuter to Building A at 3pm on Wednesday.

While the LLM processes the utterance, animated dots in the chat window let employees know that the Workplace Concierge is working on the request. Based on the provided information, a synthesized response may appear. If any required information is missing, the Chat Visit Agent agent prompts you to enter the information.

Note: The questions asked by the Chat Visit Agent agent are based on the initial requirements that are set by your admin.

For example, if the visitor email is missing, the agent prompts you to enter the email, then you can enter abel.tuter@example.com.

After all the required information is provided, the visit information is displayed for confirmation.

Each response includes feedback icons. You can indicate if the response was helpful by selecting thumbs up or select thumbs down if the response wasn't helpful.
Verify the details of the visit, then select the confirm option to create the visit.

After you confirm the details, Workplace Concierge creates a visit and invites the visitors using the email addresses. For more information about visitor registrations, see Registering a visitor.

What to do next

Visitors can reply to the invitation email to provide information for their prerequisite tasks. The Email Visitor Intake agent processes email replies and updates the visitor records.

If Workplace Concierge is included in any emails sent to visitors, the Email Visitor Intake agent scans the email threads. The agent extracts relevant data and updates the visitor records.

Parent Topic:Workplace Concierge agentic workflow

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---
title: Use Workplace Concierge with ServiceNow Otto for Virtual Agent
description: Invoke Workplace Concierge from to invite visitors to your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-wsd/use-concierge-virtual-agent.html
release: australia
product: Now Assist for WSD
classification: now-assist-for-wsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workplace Concierge agentic workflow, Using AI agent workflows in ServiceNow Otto for WSD, ServiceNow Otto for Workplace Service Delivery \(WSD\), Workplace Service Delivery, Employee Service Management]
---

# Use Workplace Concierge with ServiceNow Otto for Virtual Agent

Invoke Workplace Concierge from to invite visitors to your organization.

## Before you begin

Role required: sn\_wsd\_core.workplace\_user and now\_assist\_panel\_user

## Procedure

1. Navigate to **All** &gt; **Self-Service** &gt; **Employee Center**.

2. From the Employee Center portal home page, select the ServiceNow Otto for Virtual Agent in chat interface.

3. Enter an utterance or query to invite visitors.

You can invite visitors using a single utterance or prompt. For example, enter `Invite Abel Tuter to Building A at 3pm on Wednesday`.

While the LLM processes the utterance, animated dots in the chat window let employees know that the Workplace Concierge is working on the request. Based on the provided information, a synthesized response may appear. If any required information is missing, the Chat Visit Agent agent prompts you to enter the information.

**Note:** The questions asked by the Chat Visit Agent agent are based on the initial requirements that are set by your admin.

For example, if the visitor email is missing, the agent prompts you to enter the email, then you can enter `abel.tuter@example.com`.

After all the required information is provided, the visit information is displayed for confirmation.

Each response includes feedback icons. You can indicate if the response was helpful by selecting thumbs up or select thumbs down if the response wasn't helpful.

4. Verify the details of the visit, then select the confirm option to create the visit.

After you confirm the details, Workplace Concierge creates a visit and invites the visitors using the email addresses. For more information about visitor registrations, see [Registering a visitor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/registerring-a-visitor.md).

## What to do next

Visitors can reply to the invitation email to provide information for their prerequisite tasks. The Email Visitor Intake agent processes email replies and updates the visitor records.

If Workplace Concierge is included in any emails sent to visitors, the Email Visitor Intake agent scans the email threads. The agent extracts relevant data and updates the visitor records.

**Parent Topic:**[Workplace Concierge agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/workplace-concierge-ai-agent.md)