Enable Live Agent in the Now Mobile app

---
title: Enable Live Agent in the Now Mobile app
description: Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-mobile-employee-experience/va-in-me.html
release: australia
product: Now Mobile - Employee Experience
classification: now-mobile-employee-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Now Mobile, EmployeeWorks, Employee Service Management]
---

# Enable Live Agent in the Now Mobile app

Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.

## Before you begin

Role required: admin

Ensure that the Agent Chat plugin is active. For more information, see Agent Chat.

## About this task

Chat is enabled from the Requests and Knowledge Articles pages by default.

**Note:** Connect Chat is not supported in the Now Mobile app.

## Procedure

1.  Navigate to **All** > **Now Mobile App** > **Applet Launchers**.

2.  In the Applet Launchers \[sys\_sg\_applet\_launcher\] table, open the Homepage record and select the **Body** tab.

3.  Under the Quick Actions Menu Maps related list, open the Chat record.

4.  Select **Active** to activate the record.

5.  Click **Update**.


## Result

Users can select Chat in the Homepage quick actions menu to ask for help from a live or virtual agent.

**Parent Topic:**[Configuring Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-mobile-employee-experience/setup-mobile-employee.md)

**Related topics**  


[bundle-itsm.itsm-virtual-agent-topics]