Now Mobile Employee Experience

Provide your users with a shortcut, which is also known as a quick action, to an item or action in your mobile apps. Quick actions appear on the applet launcher page.

Configure the Now Mobile search bar to use the AI Search search engine.

Customize AI Search results to provide users with a tailored search experience.

Configure your launcher screen to use the AI Search search engine.

Configure Siri shortcuts for quick access to common features on your iOS mobile device.

Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog.

Configure the greeting that your users see when they log in to the Now Mobile app. For example, you can add a hello message that includes the user's first and last name.

Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.

Configure whether users can search for other users in the system. By default, people search is enabled.

Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.

If you are upgrading from a previous release, run a script to populate search suggestions with data from a platform search table to provide search suggestions to your users. Alternatively, you can wait until users search for keywords instead of running this script.

Specify which records that you want your users to see under My Requests so that they can track their work assignments. For example, you can add a filter to display records that are opened by the user from the Problem table. By default, the app displays records that are opened by the user from the Incident and Requested Item tables.

Configure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests in the For Me tab.

Access the demo in your Now Mobile app to learn how the app can help you work from anywhere using your mobile device.

The AI Search search engine in the Now Mobile platform enables users to find answers to issues and then proceed quickly with their tasks.

Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.