Cancel or delete a case

---
title: Cancel or delete a case
description: As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-central/cancel-or-delete-a-case-casemgmtworkspace.html
release: australia
product: Workplace Central
classification: workplace-central
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Working with Case management, Use, Workplace Central, Workplace Service Delivery, Employee Service Management]
---

# Cancel or delete a case

As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.

## Before you begin

As a workplace case manager, you can cancel a case if it’s no longer required. Cancelling a case cancels all the child cases and child tasks associated with the case. The state is set to Cancelled.

**Important:** Only an admin can delete a case. A case admin can delete only a workplace case, a move admin can delete only a move case and, a maintenance admin can delete only a maintenance case.

Role required: admin \(to delete a case\) and sn\_wsd\_case.manager \(to cancel a case\)

## Procedure

1.  Navigate to **All** > **Workplace Central** > **Workplace Central**.

    You can also open Workplace Central from the Employee Center directly. Navigate to **Workspaces** > **Workplace Central**.

    The Workplace Analytics dashboard opens.

2.  On the left pane, select the **Case Management** icon \(\[Omitted image "casemgmt-icon.png"\] Alt text: Case Management icon.\).

    The Case Management landing page opens.

3.  Open the case that you want to cancel/delete using any of the following navigations:

    -   Go to the **Overview** section.

        Select the relevant tile to open the list of cases.

    -   Go to the **All active cases** section.
4.  Select the case.

5.  To cancel the case, do the following:

    1.  On the case details page, select **Cancel**.
    2.  On the confirmation window, select **Yes**.
    The case and all the child cases, child tasks, flows associated with the cases are cancelled and the state is set to Cancelled.

6.  To delete a case, do the following:

    **Important:** Only an admin can delete a case. A case admin can delete only a workplace case, a move admin can delete only a move case and, a maintenance admin can delete only a maintenance case.

    1.  On the case details page, select the Delete icon \(\).

        **Note:** These option appears only for workplace users with admin rights.

    2.  Select **Delete**.

    3.  On the confirmation window, select **Yes** to delete.

        The workplace case record, the associated SLAs and more are deleted from the application.


**Parent Topic:**[Working with Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/working-with-case-management.md)

**Related topics**  


[Manage workplace cases using Case management]()

[Work on a workplace case using Case management]()

[Create a workplace service case]()

[Create a child case and a child task]()

[Print a workplace case]()

[Managing print case]()